Experienced Compliance Manager – Global Customer Service Operations

At arenaflex, we strive to be the most customer-centric company in the world, and we're looking for talented individuals to join our team. If you're passionate about building a place where customers can find and buy anything online, this is your chance to work hard, have fun, and make history.

About arenaflex's Global Customer Service Organization

arenaflex's World Wide Customer Service (CS) organization is dedicated to providing exceptional customer experiences across the globe. To support this vision, we're seeking a seasoned Compliance Manager to join our Global CS Compliance team. As a Compliance Manager, you'll play a critical role in ensuring that our operations, administration, and technology meet the highest standards of compliance with policies, procedures, and contractual requirements.

Job Summary

We're looking for a highly skilled and experienced Compliance Manager to lead our Global CS Compliance team in validating compliance across our Global CS Network. As a Compliance Manager, you'll work independently but collaborate with our global team to perform risk assessments, deliver high-quality compliance and operational performance audits, and drive business results. If you're a results-driven leader with a passion for compliance and a knack for innovative problem-solving, we want to hear from you.

Key Responsibilities

As a Compliance Manager, you'll be responsible for:

• Working independently but collaborating with our global CS Compliance team to perform risk assessments and deliver high-quality, high-impact compliance and operational performance audits across our Global CS Network.
• Planning and scoping audit projects, executing program plans, preparing written findings, and facilitating business responses and action items.
• Diving deep into the details to develop meaningful findings and recommend root cause remediation.
• Delivering recommendations and risk interpretations in a clear, concise, and audience-specific format.
• Developing actions for remediation of audit findings, tracking status, and collecting evidence to support the closure of each action.
• Facilitating multiple third-party stakeholders to agree on appropriate solutions and verifying that risks are mitigated appropriately.
• Preparing reports to present to senior stakeholders.
• Serving as a subject matter expert for stakeholder groups with respect to arenaflex, physical security, and social responsibility policies, procedures, and contractual requirements.
• Leveraging domain expertise and collaborating with internal leaders to identify new/emerging risks and modify the compliance program scope appropriately to test associated controls.
• Traveling up to 30% (domestic and international) to support audit projects and stakeholder meetings.

Essential Qualifications

* 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience.

• Bachelor's degree or equivalent.
• Experience handling confidential information.
• Strong business judgment and executive presence.
• Ability to drive a fast-paced organization to the right results.

Preferred Qualifications

* 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience.

• Professional auditing qualification, or similar risk or compliance credentials.
• Experience with SQL and Excel.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Skills and Competencies

* Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively as part of a global team.
• Strong business judgment and executive presence.
• Ability to drive a fast-paced organization to the right results.
• Strong technical skills, including experience with SQL and Excel.
• Ability to travel up to 30% (domestic and international).

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Compliance Manager, you'll have opportunities to:

• Develop your skills and expertise in compliance and risk management.
• Collaborate with internal leaders to identify new/emerging risks and modify the compliance program scope.
• Travel to new locations and experience different cultures.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the development of arenaflex's compliance program and policies.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced company that values innovation, collaboration, and customer obsession. As a Compliance Manager, you'll be part of a global team that's passionate about delivering exceptional customer experiences. Our company culture is built on the following values:

• Customer obsession: We're dedicated to delivering exceptional customer experiences.
• Ownership: We take ownership of our work and our results.
• Invent and simplify: We're passionate about innovation and simplifying processes.
• Are right, a lot: We strive to make the right decisions and take calculated risks.
• Learn and be curious: We're committed to learning and growing.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: Competitive salary based on experience and qualifications.
• Benefits: Comprehensive benefits package, including medical, dental, and vision insurance.
• Perks: Flexible work arrangements, including remote work options.
• Professional development: Opportunities for training and development to enhance your skills and knowledge.

How to Apply

If you're a results-driven leader with a passion for compliance and a knack for innovative problem-solving, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job