Experienced Chat Support Specialist – Deliver Exceptional Customer Experiences in a Dynamic Remote Environment
At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a parent company of innovative businesses, we're committed to putting our customers first and empowering our people to solve problems without asking permission. Our legendary culture, born from the award-winning heritage of 1-800 Contacts, is built on values that drive us to be Big Hearted, Unconventional, Tenacious, and Better Together. We're seeking an experienced Chat Support Specialist to join our team of rockstar agents who go above and beyond to WOW our customers. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!
Why You'll Love Working at arenaflex
* We're a remote-friendly company, offering the flexibility to work from the comfort of your own home in approved states.
- Our training program is designed to equip you with the skills and knowledge you need to succeed in a virtual work environment.
- You'll have the opportunity to work with a talented team of professionals who are dedicated to fostering growth and development.
- Our company culture is built on a foundation of respect, inclusivity, and a commitment to making a positive impact.
- You'll enjoy a competitive starting base pay of $15.00 per hour, with bonus potential of up to $6/hr.
- Our benefits package includes amazing medical, dental, and vision coverage, a 401(k) match, and tuition reimbursement for eligible courses.
What You'll Do
As a Chat Support Specialist, you'll be responsible for:
- Answering 2-3 incoming chats using the LiveEngage platform
- Consulting customers on enhancing the value of their contact lens purchase
- Proactively communicating and engaging with your manager and team members to be successful in a virtual work environment
- Providing top-notch customer service in a fast-paced, dynamic environment
- Identifying and resolving problems in a way that creates a positive customer experience
- Maintaining high performance metrics, including revenue per call, quality, availability, and dependability
- Living our company values: Big Hearted, Unconventional, Tenacious, and Better Together
What You'll Need
To succeed in this role, you'll need:
- A high school diploma or equivalent experience
- 2-3 years minimum customer service experience
- Great typing skills (at least 40 words per minute) and technical proficiency
- A reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
- A positive, driven, and solution-oriented mentality
- The ability to show up to work on time and work your scheduled shift
Perks and Benefits
* Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for your immediate family and dependents
- Deep discounts on contact lenses, glasses lenses, and glasses frames
- Tuition reimbursement for eligible courses
Approved Remote Working Locations
We're currently hiring for remote positions in the following states:
- Arizona
- Florida
- Idaho
- Nevada
- North Carolina
- Texas
- Utah
- Virginia
Equal Opportunity Employer
arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
How to Apply
If you're ready to join a dynamic team of customer service professionals who are passionate about delivering exceptional experiences, apply today! Apply for this job