Experienced Customer Service Representative – Remote Call Center Position at arenaflex
Job Summary:
Join arenaflex, a leading provider of innovative solutions, as a Customer Service Representative in our remote call center team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service experiences through various channels, including phone, email, live chat, and self-service platforms. If you're passionate about providing top-notch customer support, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a dynamic and forward-thinking organization that values innovation, customer satisfaction, and employee growth. Our mission is to provide cutting-edge solutions that exceed our customers' expectations. We're committed to fostering a culture of inclusivity, respect, and teamwork, where every employee feels valued and empowered to contribute to our success.
Job Responsibilities:
As a Customer Service Representative at arenaflex, you will be responsible for:
- Handling customer inquiries and transactions independently and proficiently, using authorized systems to gather information, provide information, and update customer records.
- Demonstrating active listening skills, confirming understanding of customer needs, issues, and requests, and providing one-call resolution.
- Providing standard information and education regarding service options, charges, billing, and contracts.
- Identifying opportunities to cross-sell additional products and services, and establishing customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
- Supporting other service lines when required, and attempting to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
- Meeting or exceeding service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals.
- Completing cross-training with Operations, Sales, and Billing.
Key Skills and Qualifications:
* High school diploma or G.E.D (accredited)
- One (1) year of previous customer service experience (in addition to education requirement)
- Excellent verbal, written, and analytical skills
- Computer skills – MS Office
- Typing skills
- Professional phone etiquette
- Ability to multitask
- Ability to react well under pressure and treat others with respect
- Identifies and resolves problems in a timely manner
- Prioritizes and plans work activities
- Focuses on solving conflicts and listening to others without interrupting
- Is consistently at work and on time
- Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards
- Balances team and individual responsibilities and helps build a positive team spirit
- Adapts and able to deal with frequent changes in the work environment
- Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
- Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
Remote Work Requirements:
* High Speed Internet (Minimum 50mbs download and 10mbs upload)
- A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions
- The ability to physically connect the computer to the modem or router
Benefits:
* Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation, Holidays, and Personal Days
- Opportunities for career growth and professional development
Work Environment:
* Normal setting for this job is: office setting
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
- Required to exert physical effort in handling objects less than 30 pounds rarely
Salary Range:
* The expected salary range for this position is $15.00 - $20.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, please click the link below to apply for this exciting opportunity: Apply Job! We look forward to hearing from you! Apply for this job