Senior Customer Service Representative - Healthcare/Medicare

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Senior Customer Service Representative in our Healthcare/Medicare team, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and their concerns are addressed promptly. If you're passionate about delivering outstanding customer service, have a strong background in healthcare, and are looking for a challenging and rewarding role, we encourage you to apply.

The Opportunity

We're seeking an experienced and skilled Senior Customer Service Representative to join our team at arenaflex. As a key member of our Healthcare/Medicare team, you'll be responsible for providing exceptional customer service to our clients via inbound Call Center Operations. Your expertise will be invaluable in mentoring new call center agents, supporting the improvement of peers, and driving customer satisfaction.

Key Responsibilities

As a Senior Customer Service Representative, you'll be responsible for:

• Receiving and responding to inbound phone calls for customer assistance, ensuring that every interaction is positive and productive.
• Responding to outbound phone call requests, providing timely and accurate information to our clients.
• Documenting all calls in ticketing and tracking systems, maintaining accurate records and ensuring seamless communication.
• Responding to customer inquiries and providing data to customers within required time frames, demonstrating a deep understanding of covered plan benefits.
• Functioning as a liaison between the claims department and providers, facilitating smooth communication and resolving issues efficiently.
• Researching customer claims in primary payor systems, ensuring accuracy and timeliness.
• Ensuring the highest level of customer service on every call, consistently meeting or exceeding customer satisfaction targets.

What You Need

To succeed in this role, you'll need:

• A comprehensive understanding of covered plan benefits, including Medicare and Medicare Advantage.
• Knowledge of physician practice and hospital coding, billing, and medical terminology.
• The ability to take escalated calls and issues, exercising sound judgment and problem-solving skills.
• A basic understanding of MS Office applications, particularly Word and Excel.
• 3+ years of experience in a Healthcare Call Center operations, including Medicare/Medicare Advantage.
• A high school degree or equivalent.

Essential Qualifications

* 3+ years of experience in a Healthcare Call Center operations, including Medicare/Medicare Advantage.

• Strong knowledge of covered plan benefits, including Medicare and Medicare Advantage.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple calls simultaneously.
• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.

Preferred Qualifications

* Experience with customer service software, including ticketing and tracking systems.

• Basic understanding of MS Office applications, particularly Word and Excel.
• High school degree or equivalent.
• 2+ years of experience in a Healthcare Call Center operations, including Medicare/Medicare Advantage.

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple calls simultaneously.
• Strong knowledge of covered plan benefits, including Medicare and Medicare Advantage.
• Ability to take escalated calls and issues, exercising sound judgment and problem-solving skills.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities, including workshops, webinars, and online courses.
• Mentorship and coaching from experienced colleagues, helping you to develop your skills and expertise.
• Opportunities for career advancement, with a clear path for progression to leadership roles.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.

Work Environment and Company Culture

At arenaflex, we're proud of our inclusive and supportive work environment, where every employee feels valued and respected. As a Senior Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional customer experiences. Our company culture is built on:

• Collaboration and teamwork, with a focus on open communication and mutual respect.
• Continuous learning and development, with a commitment to staying up-to-date with the latest industry trends and best practices.
• Diversity and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all employees.
• Work-life balance, with flexible scheduling and remote work options to support your needs.

Compensation, Perks, and Benefits

As a Senior Customer Service Representative at arenaflex, you'll enjoy:

• Competitive hourly rate, ranging from $17.00 to $19.00 per hour.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan, with a company match.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible scheduling and remote work options, to support your work-life balance.
• Ongoing training and development opportunities, to help you grow and develop your career.

How to Apply

If you're passionate about delivering exceptional customer service, have a strong background in healthcare, and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Application Question(s)

* Do you have customer service software experience? Please list.

Experience

* Healthcare Call center: 2 years (Required)

Shift Availability

* Day Shift (Preferred)

• Night Shift (Preferred)

Work Location

* Remote Apply for this job