Experienced Customer Care & Sales Representative – Work from Home Opportunity

At arenaflex, we're passionate about delivering exceptional customer experiences and innovative solutions that empower people to unlock their technology's full potential. As a Customer Care & Sales Representative, you'll play a vital role in shaping our customers' interactions with our products and services. If you're a motivated, customer-focused individual with a passion for sales and technology, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative technology solutions that help keep consumers connected. With a global presence and a team of over 17,000 employees, we're dedicated to delivering a seamless, award-winning customer experience that anticipates our customers' needs and provides tailored services. Our business model is built on building lasting relationships with customers by providing products that customers need and understand.

Job Summary

As a Customer Care & Sales Representative, you'll be responsible for maintaining exceptional customer service while providing support for customers' inquiries about lost or damaged devices and resolving customer issues. You'll also be responsible for selling our Connected Home product and other offerings to customers on every call. You'll engage with the customer to understand their technology and sell protection/tech support solutions. You'll Serve, Solve, and Sell!

Key Responsibilities

* Evaluate and assist with customer concerns

• Sell arenaflex smart home and other products on every call
• Explain device capabilities, wireless carrier data product offerings, and company policies
• Meet goals and grow from feedback and coaching
• When needed, escalate calls to the appropriate tier of customer service function
• Utilize arenaflex's proprietary software to manage customer interactions and sales activities
• Collaborate with internal teams to resolve customer issues and improve sales performance
• Stay up-to-date on product knowledge and industry trends to provide accurate information to customers

Requirements

* High school diploma or equivalent

• Customer service experience and a desire to upsell to customers
• Ability to retain knowledge and learn product information and customer information
• Attention to Details - Provides care and attention to every customer issue
• Friendly, Professional, Respectful - Projects a warm and friendly demeanor, exhibits professionalism and respect
• Flexible - Ability to meet the needs of each customer, adapting and flexing to customer needs and business needs, accordingly
• Organization - Multitasks with speed and accuracy
• Problem Solving - Ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service
• Dedication - Reliable track record in attendance and performance
• Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)
• Computer literacy (type 25-35 words per minute and learn call center software)
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications)
• Bilingual skills are a plus
• Ability to achieve sales and customer experience goals and objectives
• This is a sales role, team members in this role have sales activity goals that must be met to be successful

Work at Home Requirements

* Required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards

• Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
• Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

Benefits

* Competitive hourly rate with opportunities to earn up to $28+ per hour

• Comprehensive benefits package that includes medical, dental, and vision health coverage, vacation time, holiday pay, and a 401k plan
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

About arenaflex's Culture

At arenaflex, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We provide a fun and casual work environment and comprehensive benefits package that includes medical, dental & vision health coverage, vacation time, holiday pay, and a 401k plan.

arenaflex's Leadership Principles

* Put Customers First

• Play A Team Sport
• Take Ownership
• Collaborate and Then Commit
• Reach Full Potential

How to Apply

If you're a motivated, customer-focused individual with a passion for sales and technology, we want to hear from you! Apply now to join our team of Customer Care & Sales Representatives and start your journey with arenaflex today! Apply Job! Apply for this job