Senior Customer Service Representative - National Remote

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Senior Customer Service Representative at arenaflex, you'll have the flexibility to telecommute from anywhere within the U.S. and take on the challenge of providing exceptional customer service to our members. You'll be part of a team that's dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

About arenaflex

arenaflex is a global organization that's committed to advancing health equity on a global scale. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our culture is guided by diversity and inclusion, and we're proud to be an Equal Employment Opportunity / Affirmative Action employer.

Your Role

As a Senior Customer Service Representative, you'll be responsible for providing compassionate and empathetic support to our members, helping them navigate complex health care topics and resolve escalated issues. You'll be a subject matter expert, guiding team members and internal customers, and demonstrating outstanding service to identify the source of the caller's issue and work to resolve it in a timely and professional manner.

Key Responsibilities

* Serve as a resource or Subject Matter Expert for team members or internal customers

• Handle escalated calls, resolving more complex customer issues
• Demonstrate outstanding service to identify the source of the caller's issue and work to resolve it in a timely and professional manner
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myuhc.com and other arenaflex websites while encouraging and reassuring them to become self-sufficient with our tools

Requirements

* High school diploma/GED

• Must be 18 years of age or older
• 1 year of customer service experience OR experience in a medical office, health care, call-center, or office setting analyzing and solving customer problems
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
• Ability to work during our normal business hours of 9:00am - 6:00pm EST

Preferred Qualifications

* Prior health care experience

• Knowledge of billing/finance and eligibility processes, practices, and concepts

Telecommuting Requirements

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Proficient conflict management skills, including the ability to resolve stressful situations

Compensation and Benefits

* Hourly range: $16.54 - $32.55 per hour (California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, or Washington, D.C. residents only)

• Comprehensive benefits package, including medical, dental, and vision coverage
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution
• Paid time off and holidays

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Why Join arenaflex?

* Be part of a global organization that's committed to advancing health equity on a global scale

• Work in a culture that's guided by diversity and inclusion
• Have the flexibility to telecommute from anywhere within the U.S.
• Enjoy a comprehensive benefits package and competitive compensation
• Have opportunities for career growth and development

Apply Now

If you're passionate about providing exceptional customer service and making a difference in people's lives, we encourage you to apply for this role. Join arenaflex today and start Caring. Connecting. Growing together. Apply Job! Apply for this job