Part-time Chat Specialist – arenaflex – College Station, TX
Join arenaflex, a leading provider of innovative solutions in the automotive and recreational vehicle industries, as a Part-time Chat Specialist in our College Station, TX office. As a Chat Specialist, you will play a vital role in representing our dealer clients favorably online, turning online conversations into leads, and driving revenue for our clients. If you possess excellent communication skills, a passion for technology, and a positive attitude, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a dynamic and fast-paced organization that is dedicated to delivering exceptional customer experiences through our cutting-edge solutions. Our team is passionate about innovation, and we strive to create a work environment that is relaxed, yet professional and fun. We believe in fostering a culture of collaboration, creativity, and continuous learning, and we are committed to helping our employees grow and develop their skills.
Responsibilities
As a Part-time Chat Specialist, you will be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and narrowing down on appointment information to schedule appointments.
- Developing and maintaining a knowledge base of the ever-evolving products and services, staying up-to-date on industry trends and developments.
- Capturing customer contact information for lead generation and client review, summarizing interactions based on customer needs for client review.
- Providing exceptional customer service, responding to customer inquiries in a timely and professional manner, and resolving issues efficiently.
- Collaborating with our team to achieve sales and customer satisfaction goals, and contributing to a positive and productive work environment.
Qualifications
To be successful as a Part-time Chat Specialist, you will need:
- Previous experience in retail customer service or the automotive industry is preferred, but not necessary.
- The ability to type at least 35 WPM, with 40 and above preferred.
- Basic internet and window-based computer skills, as well as a strong ability to multitask.
- A positive and professional demeanor, excellent written and verbal communication skills, and the ability to adapt to change and enjoy a quick-paced work environment.
- Gaming experience is preferred, but not required.
Requirements
To be considered for this role, you must:
- Be able to attend 4 weeks of training, Tuesday-Saturday, between the hours of 10:00am-6:30pm CST.
- Be able to work 5-hour time blocks daily after completing training.
- Meet the typing speed requirement of at least 35 WPM, with 40 and above preferred.
- Possess a positive and professional demeanor, excellent written and verbal communication skills, and the ability to adapt to change and enjoy a quick-paced work environment.
- Gaming experience is preferred.
Benefits
As a Part-time Chat Specialist at arenaflex, you will enjoy a range of benefits, including:
- Great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center.
- A wide variety of sports and social leagues to participate in after work, as well as volunteering initiatives through our Associate Foundation.
- A non-smoking environment that promotes a healthy lifestyle.
- Opportunities for career growth and development, as well as a competitive compensation package.
Compensation
The expected salary for this role is competitive and will be discussed during the interview process.
Location
The Part-time Chat Specialist role is based in our College Station, TX office.
How to Apply
If you are a motivated and customer-focused individual who is passionate about technology and innovation, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Now! Apply for this job