Experienced Bilingual Customer Service Representative – Spanish Language Support for arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading national provider of refrigerated home-delivered meals in the healthcare market, we're committed to serving our Spanish-speaking customers with care, compassion, and precision. We're seeking an experienced Bilingual Customer Service Representative to join our team, providing top-notch support to our clients while efficiently and accurately submitting their orders.

About arenaflex

arenaflex is a mission-driven company that invites you to be a part of our family. We're a fully remote team, and we're proud to offer a unique blend of flexibility, growth opportunities, and benefits that set us apart from the rest. Our team members enjoy a tiered growth path for promotion starting Day 1, eligible for Referral Bonuses starting Day 1, weekly paychecks, PTO, 401k, and a full benefits package.

Position Summary

As a Bilingual Customer Service Representative, you'll be the front line to our Spanish-speaking customers, providing exceptional customer service while efficiently and accurately submitting their orders. You'll be responsible for handling inbound and outbound customer service calls, addressing questions, and providing top-notch support to our clients. If you're passionate about delivering exceptional customer experiences, have a strong sense of community, and are fluent in both English and Spanish, we want to hear from you!

Responsibilities

* Handle inbound and outbound customer service calls with our clients placing their meal orders

• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with clients into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed
• Collaborate with the team to resolve customer complaints and concerns
• Participate in ongoing training and development to improve customer service skills and knowledge

Requirements

* Bilingual (English/Spanish)

• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• Must have a wired internet connection using an ethernet port
• Must have a quiet workspace that is free from distraction

Preferred Qualifications

* 1 year of previous call center experience

• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures

Physical Requirements

* Repetitive motions that include the wrists, hands, and/or fingers

• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Culture

At arenaflex, we're a family-operated business that values compassion, empathy, and community. We're passionate about delivering exceptional customer experiences and making a difference in the lives of others. Our team members enjoy a collaborative and supportive work environment, with opportunities for growth, development, and recognition.

Benefits

* Starting wage: $16.00/hour

• Weekly paychecks
• PTO, 401k, and a full benefits package available after 30 days of employment
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1

How to Apply

If you're passionate about delivering exceptional customer experiences, have a strong sense of community, and are fluent in both English and Spanish, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!

Equal Employment Opportunity

arenaflex complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status. Apply for this job