Experienced Phone and Chat Specialist – Essential Healthcare Support Team

At arenaflex, we're on a mission to revolutionize the way healthcare facilities connect with essential workers. As a critical member of our team, you'll play a vital role in verifying nurses' credentials and facilitating their deployment to the frontlines. If you're a customer service enthusiast with a passion for making a difference, we invite you to join our dynamic team of professionals.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our cutting-edge technology and dedicated team of experts are committed to empowering healthcare facilities to deliver exceptional patient care. By joining our team, you'll become part of a dynamic organization that values innovation, collaboration, and customer satisfaction.

Job Summary

As an Experienced Phone and Chat Specialist, you'll be responsible for navigating online to verify nurses' credentials, following up with them via written messages, and handling follow-up phone calls to ensure a seamless experience. Your exceptional communication skills, technical savvy, and ability to work independently will make you an invaluable asset to our team.

Key Responsibilities

* Manage large volumes of inbound and outbound calls in a timely manner

• Manage multiple chat channels simultaneously
• Follow established communication scripts to handle various topics
• Identify customers' needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Perform data entry and customer service tasks
• Navigate online efficiently to verify nurses' credentials
• Work requests/records received for those requesting to sign up for a shift
• Identify customers' needs, research to determine if request has required credentials
• Skillfully transition between tasks without compromising efficiency or composure
• Maintain punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Demonstrate flexibility to cross-train as requested

Essential Qualifications

* 1 year of customer service or customer support experience

• 1 year of previous call center or office background experience required
• Technical savvy and ability to navigate online efficiently
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills, along with active listening
• A background check applicable with state and federal laws is required

Preferred Qualifications

* Experience in a similar role or industry

• Proficiency in CRM software and other relevant tools
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Technical savvy and ability to navigate online efficiently
• Quick learner and able to adapt to new situations
• Strong phone and verbal communication skills, along with active listening
• Ability to maintain punctuality and attendance at all scheduled times

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As an Experienced Phone and Chat Specialist, you'll have opportunities to:

• Develop your technical skills and knowledge of CRM software and other relevant tools
• Enhance your communication and interpersonal skills through training and coaching
• Take on new challenges and responsibilities as you grow and develop in your role
• Participate in professional development opportunities, including workshops and conferences

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization that values collaboration, customer satisfaction, and employee well-being. Our team is committed to delivering exceptional results and making a positive impact on the healthcare industry. As an Experienced Phone and Chat Specialist, you'll be part of a supportive and inclusive team that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance

• Work hours: Shifts between 8:00am-8:00pm (EST), Work Days: Mon-Fri
• Paid Training: 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
• Status: Full Time, 40 hours

Hardware/Software Requirements

* Processor: Intel Core i5 5200 Series or greater

• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Up-to-date antivirus software must be installed on the platform and a recent scan completed
• Firewall must be enabled

How to Apply

If you're a motivated and customer-focused individual with a passion for making a difference, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job