Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Michigan Opportunity

At arenaflex, we're dedicated to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're looking for passionate individuals to join our team as Customer Service Representatives in our Specialty Mail Order Pharmacy. If you're a people person with a heart for helping others, we want to hear from you!

About arenaflex

arenaflex is a leading health care company that's committed to making health care more personal, convenient, and affordable. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional service to our patients and customers. We're a company that puts our heart into caring for our colleagues and our communities, and we're looking for like-minded individuals to join our team.

Job Summary

As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a critical role in providing telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You'll also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.

Key Responsibilities

* Provide telephone support to patients receiving life-sustaining specialty drug therapy

• Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
• Translate and enter new or refill prescriptions into the pharmacy information system
• Communicate and collect copay amounts from patients
• Obtain authorizations from insurance companies and healthcare providers
• Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
• Demonstrate compassionate, genuine care for patients and customers in a fast-paced environment

Essential Qualifications

* One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone

• One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• One year computer keyboarding experience, skills, and aptitude
• Verifiable high school diploma or equivalent

Preferred Qualifications

* Pre-employment experience in a healthcare setting and familiarity with benefits, insurance, prescriptions, and medical terminology

• Strong communication and problem-solving skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong computer skills, including proficiency in Windows-based applications and pharmacy information systems
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Online training and development courses
• Opportunities for advancement and career growth
• A supportive and collaborative work environment

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional service to our patients and customers. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A base hourly rate or base annual full-time salary
• Opportunities for overtime and bonuses
• A range of benefits, including medical, dental, and vision insurance
• A 401(k) retirement savings plan and an Employee Stock Purchase Plan
• Paid time off and holidays
• A fully-paid term life insurance plan and short-term and long-term disability benefits
• A CVS store discount and discount programs with participating partners

How to Apply

If you're a motivated and compassionate individual with a heart for helping others, we want to hear from you! Our application process is simple and straightforward: 1. Apply online through our website 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and our company culture We're an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates. We don't discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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