Director, Medical Information

The Opportunity

We are seeking a motivated and experienced professional to join our team as a Director of Medical Information. This role focuses on ensuring the delivery of timely, accurate, and evidence-based responses to healthcare professionals (HCPs), patients, and caregivers.

As a key member of the Medical Affairs team, you will oversee the creation and management of medical information content, support compendia submissions, and provide Medical Information support at congresses. The ideal candidate is a skilled communicator with a strong scientific background and can manage projects in a dynamic environment.

Key Responsibilities:

• Lead oversight and performance management of the global Medical Information call center, ensuring all customer inquiries are handled accurately, compliantly and within established timelines.

• Maintains and monitors KPIs, and quality metrics, driving continuous improvement to ensure high-quality, consistent inquiry handling.

• Prepares and presents regular reports on medical information performance metrics and outcomes to senior management.

• Leads the development and maintenance of internal SOPs and operational processes to ensure compliance with regulatory requirements and industry standards.

• Ensures ongoing quality assurance, audit readiness, and compliance with pharmacovigilance and regulatory requirements related to medical information inquiries.

• Support the development and maintenance of medical information resources such as standard response letters (SRLs), custom response letters (CRLs), FAQs and inquiry response guidance documents to support accurate and timely responses.

• Ensures all medical information content is evidence-based, consistent, and aligned with the latest scientific and clinical data.

• Monitors relevant scientific publications and clinical trial data to inform medical information content and responses.

• Provides Medical Information support for congresses, including staffing Medical Information booths and responding to HCP inquiries.

• Support the Medical Review process, ensuring that materials support evidence-based communication and comply with company policies, industry standards, and regulatory requirements.

• Provides support for other Medical Affairs projects as needed.

Required Skills, Experience and Education

• Advanced degree in scientific or medical discipline; doctoral degree preferred (PharmD, MD, PhD).

• Proven experience in medical information, preferably within the pharmaceutical or biotechnology industry.

• Excellent verbal and written communication skills.

• Experience creating, reviewing and managing scientific content for diverse audience.

• Strong organizational, problem-solving and project management skills.

• Strong analytical skills with the ability to monitor and analyze data to inform decision-making.

• Knowledge of regulatory guidelines related to medical information and safety reporting.

• Proficiency in medical information databases, content management systems and other relevant software tools.

• Experience with Veeva MedComms and PromoMats.

• Ability to effectively negotiate and collaborate with internal stakeholders and external partners.

• Ability to prioritize and manage multiple projects simultaneously in a fast-paced dynamic environment.

• Self-motivated with ability to make sound decisions and adapt to changing priorities.

• Experience in managing medical information vendors.

• Willingness to travel, approximately 10-20%.

Preferred Skills

• Minimum of 7 years of experience in Medical Affairs or a related field within the biotech or pharmaceutical industry.

• Experience in oncology therapeutic area is strongly preferred. 

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The base pay salary range for this full-time position for candidates working onsite at our headquarters in Redwood City, CA is listed below. The range displayed on each job posting is intended to be the base pay salary range for an individual working onsite in Redwood City and will be adjusted for the local market a candidate is based in. Our base pay salary ranges are determined by role, level, and location. Individual base pay salary is determined by multiple factors, including job-related skills, experience, market dynamics, and relevant education or training.

Please note that base pay salary range is one part of the overall total rewards program at RevMed, which includes competitive cash compensation, robust equity awards, strong benefits, and significant learning and development opportunities.

Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital status, medical condition, and veteran status.

Revolution Medicines takes protection and security of personal data very seriously and respects your right to privacy while using our website and when contacting us by email or phone. We will only collect, process and use any personal data that you provide to us in accordance with our CCPA Notice and Privacy Policy. For additional information, please contact [email protected].

We are aware of recent recruitment scams in which individuals or organizations falsely represent themselves as being affiliated with Revolution Medicines. These scams may appear as false job advertisements or unsolicited contacts through communication or chat platforms, email, phone, or text message. Please note that Revolution Medicines does not extend unsolicited employment offers and will never ask candidates to provide financial information, purchase equipment, or pay fees as part of the hiring process. All legitimate communication from Revolution Medicines will come from an official @revmed.com email address. If you believe you’ve been contacted by someone impersonating a Revolution Medicines recruiter, please report it to [email protected] so we can share these impersonations with our IT team for tracking and awareness.