Experienced Customer Success Manager – Driving Long-Term Value and Growth with arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that drive long-term value and growth. As a key member of our Customer Success team, you'll play a vital role in building positive relationships with our customers, advocating for their needs, and helping us scale our business. If you're a customer-centric professional with a passion for driving results, we want to hear from you!
About arenaflex
arenaflex is a category-creating company that's revolutionizing the way businesses interact with their customers. Our industry-defining SaaS platform provides the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness at every apartment community. With a 10x revenue growth over the past two years and numerous industry awards, we're a company that's making a real impact. In October 2022, we were strategically acquired by RealPage Inc, solidifying our commitment to delivering best-in-class customer service and continuing to innovate our products and services.
Our Values
At arenaflex, we live by our S.T.A.R. values:
S
trengthen our communities: We believe in making a positive impact on the communities we serve.
T
ackle difficult problems: We're not afraid to take on tough challenges and find creative solutions.
A
dapt to change: We're agile and responsive to the ever-changing needs of our customers and the market.
R
aise the bar: We strive for excellence in everything we do and continuously look for ways to improve.
The Role
As a Customer Success Manager at arenaflex, you'll be responsible for partnering with our customers to build long-term relationships, drive value and growth, and advocate for their needs internally. You'll take ownership of a cohort of customers and work closely with our cross-functional teams to ensure their success. Your insights and knowledge will help us identify areas for improvement and drive business growth.
Key Responsibilities
* Serve as the main point of contact for customers, acting as a shepherd to the appropriate process or persons as needed to resolve requests and ensure outcomes.
- Proactively connect with customers to provide updates, recommendations for best practices, and success insights as well as areas of opportunity.
- Partner cross-departmentally to advocate for customer requests and issues.
- Communicate opportunities to expand arenaflex's relationship with existing customers by identifying unit expansion and product attachments that will support their organization.
- Partner on the renewal process with customers to propose solutions that meet their needs for their defined milestones for success.
Basic Qualifications
* Prior Customer Success Management experience working in SaaS with customers as they grow.
- Experience managing a book of business of medium to large-scale customers.
- Experience building trust and developing customer relationships.
- Ability to communicate value, leverage data, and influence decision-making.
- Excellent listening skills with the ability to identify customer difficulties, apply knowledge of the product and industry, and communicate solutions with kindness.
- Strong organizational and time management skills to balance many customer relationships and their respective priorities.
30/60/90 Day Expectations
* 30 Days: Complete onboarding, begin shadowing with fellow CSMs, and learn the product.
- 60 Days: Have working knowledge of the product, begin performing product demos/calls, and continue to shadow with the team to advance knowledge of our industry.
- 90 Days: Be ready to take on customers and be assigned a book of business to nurture.
Why You'll Love It Here
* You'll join a category-creating company that's making a real impact in the industry.
- You'll be part of a great team with solid infrastructure in place.
- You'll have the opportunity to win, drive change, and be in an environment that will optimize for your success.
- You'll be surrounded by a diverse and inclusive team that values your unique perspective.
- You'll have access to competitive cash and equity compensation, medical, dental, and vision coverage, flexible time off, paid holidays, parental leave program, 401k with a match program, and learning & development assistance.
Work Environment and Culture
At arenaflex, we believe in creating a work environment that's flexible, comfortable, and safe. We offer a choice between three work locations: HQ-first, Hybrid, or Remote. Our HQ office is located in Ballard, WA, and we're committed to maintaining a safe and healthy work environment for all employees. We're an equal opportunity employer and welcome all applicants.
Compensation and Benefits
We offer competitive cash and equity compensation, medical, dental, and vision coverage, flexible time off, paid holidays, parental leave program, 401k with a match program, and learning & development assistance.
How to Apply
If you're a customer-centric professional with a passion for driving results, we want to hear from you! Please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience.
About arenaflex's Commitment to Diversity and Inclusion
arenaflex is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all applicants and encourage all to apply!
Important Information
Please note that due to the nature of our business and housing potentially sensitive data, a background check is required to join arenaflex. We will consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements. arenaflex uses the E-Verify employment verification program. Apply for this job