Experienced Vacation Rental Customer Support Specialist – Remote Opportunity with arenaflex

At arenaflex, we're revolutionizing the vacation rental industry by providing exceptional experiences for our guests and unparalleled support for our property owners. As a highly motivated and customer-centric individual, you'll join our growing team as a Vacation Rental Customer Support Specialist, working remotely from the comfort of your own home. This is a full-time opportunity, requiring 40 hours of work per week, with a competitive salary and benefits package.

About arenaflex

arenaflex is a leading vacation rental property management company in the United States, dedicated to delivering exceptional experiences for our guests and property owners. We're passionate about creating a seamless and enjoyable experience for our guests, while providing our property owners with a hassle-free and profitable experience. Our team is comprised of talented and motivated individuals who share our vision and values.

Responsibilities

As a Vacation Rental Customer Support Specialist, you'll be responsible for:

• Handling all daily guest communications (text/email/platform) in a professional and timely manner, ensuring that our guests receive the highest level of service and support.
• Resolving guest inquiries and resolving them in accordance with our standard operating procedures, ensuring that our guests' needs are met and exceeded.
• Coordinating with vendors to schedule periodic and emergency repairs to our vacation rental properties, ensuring that our properties are always in top condition.
• Managing the turn process for every unit, ensuring that every cleaning team is properly assigned and that our properties are always clean and ready for our guests.
• Helping to develop processes and systems to improve the overall guest experience, ensuring that we're always innovating and improving.
• Providing timely reviews of guests on AirBnB and Vrbo platforms, helping to increase our visibility and exposure to potential guests.
• Writing engaging blog posts about vacation rentals on our company website, increasing our exposure and visibility to potential guests.

Requirements

To be successful in this role, you'll need:

• A minimum of 2 years of remote customer service experience with US-based businesses, with a proven track record of delivering exceptional results.
• Experience in the vacation rental industry, with a deep understanding of the industry and its challenges.
• Proficiency in Microsoft and Google Suite, with experience using CRM software and other tools.
• Familiarity with Slack, Notion, Field Scheduling, and other software used by our team.
• Reliable internet/WiFi and excellent audio quality with minimal to zero background noise.
• Excellent English and Spanish (written and spoken) language skills.
• A strong work ethic and track record of delivering results, with a focus on customer satisfaction and experience.
• The ability to work independently and as part of a remote team, with excellent communication and collaboration skills.

Schedule

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our standard working hours are:

• Monday to Friday: 10:00 am to 6:00 pm PDT

Payment and Benefits

We offer a competitive salary and benefits package, including:

• A monthly base salary ranging from $1,000 to $1,120 USD, paid via Wise or similar platform at an established frequency (bi-weekly).
• Opportunities for career growth and professional development, with a focus on customer experience and industry innovation.
• A dynamic and supportive work environment, with a team of talented and motivated individuals.
• Flexible working arrangements, with the ability to work from home and maintain a healthy work-life balance.

Application Process

To apply for this role, please submit your application through our website. We kindly request that you:

• Submit all required information on the application form, including your resume and a voice/video recording (at least 30 seconds long).
• Ensure that your resume and recording are in English, as we cannot consider applications in other languages.
• Apply to a maximum of three jobs, and only apply for roles that you truly qualify for based on the stated requirements and qualifications.

We value your interest and look forward to reviewing your application. Thank you for considering this opportunity to join our team at arenaflex.

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