Experienced Customer Care Specialist – Remote Opportunity to Deliver Exceptional Service and Drive Business Growth

At arenaflex, we're passionate about making a positive impact on people's lives and the planet. As a leading provider of on-demand filtered water solutions, we're committed to helping eliminate single-use plastic water bottles and promoting a healthier, more sustainable future. Our team of dedicated professionals is at the forefront of this mission, and we're seeking an experienced Customer Care Specialist to join our remote team.

About arenaflex

arenaflex has grown from a small regional company to an international leader, with a successful NYSE public offering in 2016 and a strategic partnership with private equity-backed Culligan. Headquartered in King of Prussia, PA, we have over 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. Our commitment to innovation, customer satisfaction, and environmental responsibility has earned us a reputation as a trusted partner in the water solutions industry.

Our Values: The 5Cs

At arenaflex, we're guided by our core values, which we call the 5Cs: 1. Customers come first: We're dedicated to delivering exceptional service and building long-term relationships with our customers. 2. Commitment to Innovation: We're constantly seeking new and better ways to provide clean water and water-based beverages to our customers. 3. Courage to do what's right: We're committed to making decisions that align with our values and promote a positive impact on the environment. 4. Consistently deliver exceptional results: We strive to exceed our customers' expectations and deliver high-quality products and services. 5. Culligan as One: We're proud to be part of the Culligan family and share their commitment to excellence and customer satisfaction.

Job Summary

As a Customer Care Specialist, you'll play a critical role in delivering world-class customer service and building strong relationships with our clients and internal customers. You'll be responsible for processing service orders and complex billing requests, communicating with other departments to resolve inquiries, and promoting customer loyalty. If you're a customer-centric individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply.

Essential Functions

* Provide world-class customer service on every customer contact

• Field customer inquiries via phone or through electronic inquiries
• Exceed customer expectations by quickly and accurately resolving customer issues upon presentation or expedite the issues in accordance with established processes
• Handle and resolve customer complaints
• Meet/Exceed all position key performance indicators/metrics (KPI's)
• Excellent customer service and communication skills, including ability to listen to customers to understand issues and to be calm under pressure
• Mentor and guide other members of the Customer Care team, when needed
• Maintain regular and reliable attendance

Qualifications

* Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)

• Must be able to exhibit empathy and understanding over the phone and email
• Must have a "customer-centric" attitude with an eagerness to provide world-class customer service
• Ability to communicate clearly and professionally, both verbally and in written correspondence
• Strong attention to detail
• Flexibility to interact with changing customer types and exceed their needs; flexibility to ever-changing environment of work volume, schedule changes, etc.
• Process Compliance: Follows all documented processes & department policies to provide customer support
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook). Experience with salesforce.com is a plus

What We Offer

* Competitive hourly rate: $19 - $20 per hour

• Salary, commission, benefits, and incentive awards
• Opportunity to work with a dynamic and growing company that's making a positive impact on the environment
• Collaborative and supportive team environment
• Professional development opportunities to help you grow in your career
• Recognition and rewards for outstanding performance

Benefits

* arenaflex is an Equal Opportunity Employer and provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information, or any other category protected by federal, state, and local laws.

• We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• We're proud to be a part of the Culligan family and share their commitment to excellence and customer satisfaction.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our company culture and values. To apply, please submit your resume and a cover letter explaining why you're the ideal candidate for this role.

Employee Referral Program

At arenaflex, we value our team members and recognize the importance of employee referrals in helping us discover exceptional talent. Our Employee Referral Program is designed to recognize and reward your contributions to our growing team. To learn more about this program, please click the following link: [insert link]

Important Notice

Beware of fake job offers falsely claiming affiliation with our company. We never request banking details or other personally identifiable information during interviews. Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. Official emails are from our domain, and our approved emails will come from @arenaflex.com. Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of arenaflex, please contact us immediately at [email protected]. Apply for this job