Experienced Customer Success Virtual Assistant – Business Operations Coaching Industry

At arenaflex, we're on a mission to revolutionize the business operations coaching industry by empowering entrepreneurs and small business owners to achieve their goals. As a key member of our Customer Success Department, you'll play a vital role in delivering exceptional service and assistance to our clients. We're seeking a dynamic and proactive Virtual Assistant to join our team, and we're excited to offer this exciting opportunity to contribute to the success of a fast-paced and innovative company.

About arenaflex

arenaflex is a leading provider of business operations coaching services, dedicated to helping entrepreneurs and small business owners achieve their goals and grow their businesses. Our team of experts is passionate about delivering exceptional service and assistance to our clients, and we're committed to building long-term relationships based on trust, respect, and open communication.

Job Summary

We're seeking an experienced Customer Success Virtual Assistant to join our team on a full-time basis. As a key member of our Customer Success Department, you'll provide administrative support to our team, including client portal calendar management, scheduling/rescheduling client meetings, curriculum management and organization, and client surveys. You'll also assist in managing client communications, perform new client onboarding sessions, coordinate and maintain documentation related to client accounts, and support the development and implementation of customer success strategies and initiatives.

Responsibilities

As a Customer Success Virtual Assistant at arenaflex, you'll be responsible for the following key tasks:

• Providing administrative support to the Customer Success team, including:

+ Client portal calendar management + Scheduling/rescheduling client meetings + Curriculum management and organization + Client surveys

• Assisting in managing client communications, including:

+ Responding to emails + Client portal DMs + Client portal community posts

• Performing new client onboarding sessions via Zoom (3 times a week)
• Coordinating and maintaining documentation related to client accounts, ensuring accuracy and completeness of information
• Assisting with data entry and record-keeping tasks, updating client profiles and information as needed
• Collaborating with team members to ensure seamless coordination and execution of customer success initiatives and projects
• Supporting the development and implementation of customer success strategies and initiatives to enhance client satisfaction and retention

Expected Results

As a Customer Success Virtual Assistant at arenaflex, you'll be expected to achieve the following key results:

• Attend all company meetings and coaching calls in a quiet, well-lit, professional-looking space
• Ensure all email, DM, and client portal inquiries and posts are responded to by the end of each day (6pm CST)
• Client NPS Rating: equal to or greater than 90% with at least 10 submissions/month
• Client Reviews: equal to or greater than 10 5-star reviews/month via TrustPilot
• Response Time: All inquiries (Email, Slack, DM, client portal community) are responded to within 3 hours
• Error Rate: equal to or less than 1 error/week

Requirements

To be successful in this role, you'll need to possess the following skills and qualifications:

• Previous experience in a virtual assistant or administrative role is preferred
• Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively
• Excellent written and verbal communication skills, with a professional and courteous demeanor
• Proficiency in Google suite (Google Docs, Sheets, Slides, and Forms)
• High attention to detail and accuracy, with a commitment to delivering quality work
• Ability to work independently with minimal supervision, while also collaborating effectively with team members
• Experience working in a customer-focused environment is a plus
• Experience with Hubspot and/or SKOOL (our client portal) is a plus

What We Offer

As a Customer Success Virtual Assistant at arenaflex, you'll enjoy a range of benefits, including:

• Competitive hourly rate ($10-$12 per hour based on experience)
• Flexible working hours (Monday-Friday; 8am CST - 12pm CST, (2) hour break, then 2pm CST - 6pm CST)
• Opportunity to work with a fast-paced and innovative company in the business operations coaching industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and organized individual with a passion for delivering exceptional customer service, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! Apply for this job