Experienced Customer Service Representative – Remote Health Insurance Enrollment Support

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to empowering millions of consumers across the country to make informed health plan decisions. We're now seeking highly motivated and dedicated individuals to join our elite team of Remote Customer Service Representatives.

About arenaflex

arenaflex is a dynamic and innovative company that's been at the forefront of the health insurance industry for years. With the largest state-based marketplace footprint, we've built a reputation for delivering award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools have made it easier for people to navigate the complex world of health insurance.

Why Join arenaflex?

As a Remote Customer Service Representative at arenaflex, you'll be part of a team that's passionate about making a difference in people's lives. You'll have the opportunity to work from the comfort of your own home, with a flexible schedule that suits your needs. Our team is collaborative, supportive, and dedicated to delivering exceptional customer service.

Key Responsibilities

As a Remote Customer Service Representative, you'll be responsible for:

• Handling inbound and outbound calls, delivering a high level of customer service experience consistently
• Managing customer accounts and providing technical support
• Entering application data and responding to online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Utilizing creative problem-solving skills to resolve customer issues
• Demonstrating flexibility and adaptability to changing projects and updates
• Managing time and tasks effectively, with a focus on multitasking and task prioritization
• Completing extensive self-study, training, and testing to ensure eligibility for certifications
• Adhering to regulated guidelines for communications via all channels

Requirements

To be successful in this role, you'll need:

• To be at least 18 years old
• A minimum internet speed of 35 mb/s
• A dedicated, private, and secure workspace
• A personal laptop or desktop computer required for the Training Period
• Commitment to full attendance during the 3-week Training period
• Completion of a background check and health screening
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection (not compatible with mobile internet service providers or satellite)

Essential Qualifications

To excel in this role, you'll need:

• Moderate to advanced computer skills
• A high level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivation and a success-driven attitude

Preferred Experience

While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance or the Affordable Care Act, would be beneficial. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus.

What We Offer

As a Remote Customer Service Representative at arenaflex, you'll enjoy:

• Paid Training
• Full-Time, Seasonal temp-to-permanent roles
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Compensation Details

* Base Pay: $14.50 per hour

• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Ready to Join arenaflex?

If you're a motivated and dedicated individual who's passionate about delivering exceptional customer service, we want to hear from you. Apply now to join our team of Remote Customer Service Representatives and be part of a company that's making a difference in people's lives. Apply Job! Apply for this job