Experienced Sales Chat Agent – Telecommunications Solutions

Join arenaflex, a rapidly growing global company that puts culture and employees first, as we continue to revolutionize the telecommunications industry with innovative solutions and exceptional customer service. As an Experienced Sales Chat Agent, you will be at the forefront of our customer-facing team, working closely with clients to provide tailored solutions that meet their unique needs. If you're a sales-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India, and Bogota, Colombia. We're a company that values our employees and invests in their growth and development, offering a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program, and opportunities for training and career development.

Our Core Values

At arenaflex, we're guided by a set of core values that shape our culture and inform our decision-making:

• Integrity: We do what's right for everyone – clients, shareholders, partners, and colleagues. We prioritize teamwork and mutual respect.
• Excellence: We strive for exceptional client results, recognize and reward performance, and relentlessly pursue improvement.
• Accountability: We act like owners, take pride in our work, measure results, and demonstrate passion.
• Grace: We respect and appreciate differences, care for one another, and embody humility and empathy.

Our Mission

Our mission is to create conditions within which people can thrive. We're committed to delivering groundbreaking solutions for our clients and fulfilling careers for our employees.

Responsibilities

As an Experienced Sales Chat Agent, you will be responsible for:

• Assisting customers who are active and lodge inquiries online via our client's website
• Handling incoming queries from customers who are interested in learning more about our products and services, closing new phone/line subscriptions, adding accessories to go with the phone, offering tablets and the latest phones
• Responding promptly to customer concerns, recording and documenting each transaction in all forms of communications
• Adhering to client privacy guidelines to ensure each customer's privacy
• Maintaining regular attendance as required by your position, working non-traditional business hours, such as holidays, evenings, and weekends as business demands

Qualifications

To succeed in this role, you'll need:

• Basic math skills, data entry skills, and sales aptitude
• General understanding and experience with call centers/customer service, or sales
• Ability to use current computer equipment and programs being used
• Keen attention to detail, above-average oral and written communication skills
• Strong administrative, computer, organizational, and detail skills
• Ability to work independently and as a member of a team
• Strong problem-solving skills with the ability to monitor work for accuracy and thoroughness
• Ability to deal with customers patiently, tactfully, and efficiently by presenting services to the customer for sales opportunities
• Support for the mission, vision, and values of arenaflex
• Application of personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility
• Strong decision-making skills while using good judgment
• Multi-tasking and changing from one task to another without loss of efficiency or composure
• Money motivation, aiming to maximize our UNLIMITED EARNING POTENTIAL
• Enjoy helping customers choose the best telecommunications package for their needs
• Comfortable interacting with a diverse customer base
• History of excellent work attendance required
• Minimum one (1) year Customer Service/Sales with upselling experience required
• Minimum one (1) year experience meeting goals or quotas required
• Minimum one (1) year Call Center experience in a sales account preferred
• Experience in the Telecommunications industry is a plus
• Previous work experience in a Business Processing Outsourcing (BPO) environment is a plus
• High school diploma or equivalent required
• Willingness to work onsite

What We Offer

As an arenaflex team member, you'll enjoy:

• A comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program, and opportunities for training and career development
• A dynamic team environment with competitive benefits, generous incentives, and performance-based bonuses
• The opportunity to work with a rapidly growing global company that values its employees and invests in their growth and development
• A chance to make a real impact in the telecommunications industry with innovative solutions and exceptional customer service

How to Apply

If you're a sales-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job