Experienced Sales Chat Agent – Omnichannel Customer Engagement and Sales

At arenaflex, we're on a mission to create conditions within which people can thrive. As a rapidly growing global company, we're committed to investing in our people and putting culture first. Our employees are the backbone of our success, and we're looking for talented individuals to join our team as Sales Chat Agents.

About arenaflex

arenaflex is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India, and Bogota, Colombia. We're a company that values culture and employees above all else, and we're dedicated to delivering groundbreaking solutions for our clients and fulfilling careers for our employees.

Our Core Values

At arenaflex, we live by four core values that guide everything we do:

• Integrity: We do what's right for everyone – clients, shareholders, partners, and colleagues. We believe that teamwork is more important than self, and we create an atmosphere of mutual respect.
• Excellence: We deliver exceptional client results, reward and recognize performance, and relentlessly pursue improvement.
• Accountability: We act like owners, take pride in our work, measure results (our own and our clients'), and are passionate about what we do.
• Grace: We respect and appreciate differences, care for one another, practice humility, and make work personal.

Our Mission

Our mission is to create conditions within which people can thrive. We believe that happy, fulfilled teams deliver breakthrough results, and we're committed to making that happen.

Job Summary

We're seeking an experienced Sales Chat Agent to join our team. As a Sales Chat Agent, you'll be responsible for communicating with customers through live chat or email, selling the value of our clients' products and services, and providing recommendations through needs-based selling. You'll have the opportunity to earn bonuses, work in a dynamic team environment, and enjoy competitive benefits and generous incentives.

Responsibilities

As a Sales Chat Agent, you'll be responsible for:

• Assisting customers who are active and lodge inquiries online via our client's website
• Handling incoming queries from customers who are interested in learning more about our clients' products and services
• Closing new phone/line subscriptions, adding in accessories to go with the phone, offering tablets and the latest phones
• Responding promptly to customer concerns, recording and documenting each transaction in all forms of communication
• Adhering to client privacy guidelines to ensure each customer's privacy
• Maintaining regular attendance as required by your position, including working non-traditional business hours such as holidays, evenings, and weekends as business demands

Qualifications

To be successful as a Sales Chat Agent, you'll need:

• Basic math skills, data entry skills, and sales aptitude
• General understanding and experience with call centers/customer service, or sales
• Ability to use current computer equipment and programs being used
• Keen attention to detail, above-average oral and written communication skills
• Strong administrative, computer, organizational, and detail skills
• Ability to work independently and as a member of a team
• Strong problem-solving skills with the ability to monitor work for accuracy and thoroughness
• Ability to deal with customers patiently, tactfully, and efficiently by presenting services to the customer for sales opportunities
• Support for the mission, vision, and values of arenaflex
• Personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility
• Strong decision-making skills while using good judgment
• Multi-tasking and changing from one task to another without loss of efficiency or composure
• Money motivation, aiming to maximize our UNLIMITED EARNING POTENTIAL
• Enjoy helping customers choose the best telecommunications package for their needs
• Comfortable interacting with a diverse customer base
• History of excellent work attendance
• Minimum one (1) year Customer Service/Sales with upselling experience
• Minimum one (1) year experience meeting goals or quotas
• Minimum one (1) year Call Center experience in a sales account (preferred)
• Experience in the Telecommunications industry (a plus)
• Previous work experience in a Business Processing Outsourcing (BPO) environment (a plus)
• High school diploma or equivalent required
• Willingness to work onsite

What We Offer

As a Sales Chat Agent at arenaflex, you'll enjoy:

• Competitive benefits, including health, dental, vision, and generous PTO
• A performance-based bonus program
• Opportunities for training and career development
• A dynamic team environment
• Unlimited earning potential
• The chance to work with a rapidly growing global company
• A comprehensive compensation package

How to Apply

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Sales Chat Agent at arenaflex. Apply Job! Apply for this job