Customer Experience Champion - Consumer Product Services

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Experience Champion, you'll play a vital role in shaping the future of customer service, driving business growth, and fostering a culture of innovation and excellence. Join our dynamic team and become part of a global community that's passionate about making a difference in the lives of our customers.

About arenaflex

arenaflex is a leading global payments and financial services company that's dedicated to helping individuals and businesses succeed. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering world-class customer experiences that set us apart from the rest. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for customer-centricity, innovation, and excellence.

Role & Responsibilities

As a Customer Experience Champion, you'll be the face of arenaflex, responsible for delivering exceptional customer experiences that drive loyalty, retention, and growth. Your key responsibilities will include:

• Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a keen focus on driving a Customer First mentality.
• Consulting with customers to understand their needs and tailoring unique and personal solutions that meet their expectations.
• Adding value for customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty.
• Utilizing your "service-oriented" personality to develop key selling skills that optimize and solidify the customer relationship by deepening their loyalty to our brand.
• Addressing general and account-specific customer inquiries, including statement inquiries, card replacement, making payments, rewards redemption, and updating customer account information.
• Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
• Meeting and exceeding performance goals that include, but are not limited to, sales rates, quality goals, compliance regulations, and productivity targets, as well as customer performance metrics.

Minimum Qualifications

To succeed in this role, you'll need:

• Strong written and communication skills to converse effectively and naturally with customers to deepen client relationships and drive satisfaction.
• Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remaining positive through change and stressful situations.
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries/situations on each call.
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
• Driven to please by providing the ultimate experience for our customers on every interaction.
• Timeliness and reliability.

Preferred Skills

While not required, the following skills will be beneficial in this role:

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills.
• Customer service and consultative sales environment experience preferred.
• Passion for consultative sales, recommending products or solutions tailored to each customer.
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.

Additional Requirements

As a Customer Experience Champion, you'll be required to:

• Work a flexible schedule, including evenings, weekends, and holidays.
• Be available to work a hybrid schedule, with a minimum of 3 days per week on-site.
• Participate in ongoing training and development programs to enhance your skills and knowledge.

Compensation & Benefits

arenaflex offers a competitive compensation package, including:

• Hourly pay range: $20.00 to $21.65 per hour, plus bonus and benefits.
• Comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Work Environment & Culture

arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. Our culture is built on a foundation of customer-centricity, innovation, and excellence, with a focus on:

• Empowering our colleagues to make a difference in the lives of our customers.
• Fostering a culture of innovation and experimentation.
• Encouraging open communication, collaboration, and feedback.
• Recognizing and rewarding excellence and achievement.
• Providing opportunities for growth and development.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of customer service, apply now! Apply for this job