Experienced Customer Care Specialist II – Mobility Fleet Operations
At arenaflex, we believe that a great customer experience can turn a challenging situation into a positive one, especially when it comes to helping people get back on the road. As a leading provider of innovative mobility solutions, we're committed to delivering top-tier service that exceeds customer expectations every day. If you're a customer-focused professional with a passion for making a difference, we want to hear from you.
Join the arenaflex Team
As a Customer Care Specialist II at arenaflex's Mobility Fleet Operations, you'll be at the forefront of delivering exceptional service to our customers. You'll be the voice that answers someone's call for help from the road, providing timely and effective solutions to their problems. If you're ready to drive positive change and make a real impact, let's talk!
What's In It for You?
At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Here's a sneak peek at what you could experience as an arenaflex employee:
- A competitive salary and top-notch bonus/incentive plans
- Exceptional work-life balance, flexible time-off policies, and accommodating work schedules
- Comprehensive healthcare, with multiple options for individuals and families
- Generous 401(k) retirement plans with company match
- Professional development and continuing education opportunities
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance
- Extra perks like pet insurance, employee discounts, and much more
Check out all our benefits
What You'll Do
As a Customer Care Specialist II at arenaflex's Mobility Fleet Operations, you'll be responsible for:
- Fielding a high volume of inbound calls from customers in need of assistance
- Providing excellent customer service for all inbound and outbound calls, ensuring that every interaction is positive and memorable
- Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs
- Assigning service requests to the respective market for dispatching
- Coordinating towing of customer units when necessary
- Scheduling outside vendors when an emergency breakdown is called in
- Continuously developing and improving company capabilities around dispatching
Who You Are
We're looking for a customer-focused professional with a passion for making a difference. Here's what else you bring to the table:
- High school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
- An understanding of the Microsoft Office Suite
- The ability to work independently and collaboratively within a team environment
- The ability to multi-task and meet tight deadlines
- Excellent problem-solving skills
- A valid driver's license
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Care Specialist II, you'll have access to:
- Ongoing training and development programs to enhance your customer service skills and knowledge
- Opportunities to take on new challenges and responsibilities as you grow in your role
- A supportive team environment that encourages collaboration and knowledge-sharing
- A comprehensive benefits package that supports your well-being and career growth
Work Environment and Company Culture
At arenaflex, we're proud of our inclusive and supportive company culture. Our team is passionate about delivering exceptional service to our customers, and we're committed to creating a work environment that's engaging, challenging, and rewarding. As a Customer Care Specialist II, you'll be part of a dynamic team that's dedicated to making a difference.
Compensation, Perks, and Benefits
At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Here's a sneak peek at what you could experience as an arenaflex employee:
- A competitive salary and top-notch bonus/incentive plans
- Exceptional work-life balance, flexible time-off policies, and accommodating work schedules
- Comprehensive healthcare, with multiple options for individuals and families
- Generous 401(k) retirement plans with company match
- Professional development and continuing education opportunities
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance
- Extra perks like pet insurance, employee discounts, and much more
Apply Today
If you're a customer-focused professional with a passion for making a difference, we want to hear from you. Apply now to become a Customer Care Specialist II at arenaflex's Mobility Fleet Operations. Apply for this job