Experienced Customer Care Representative I - Hybrid (Partially Work From Home) - Now Hiring at arenaflex

At arenaflex, we're committed to delivering reliable, safe, and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. As a responsive, engaging energy company, we pride ourselves on exceeding the expectations of our customers and the communities we serve every day. Our team of 1,700 plus employees is the foundation of our success, and we're now looking for talented individuals to join our ranks as Customer Care Representatives.

About arenaflex

arenaflex is a natural gas and electric utility company dedicated to providing exceptional customer service and support. Our commitment to innovation, sustainability, and community engagement sets us apart from the rest. As a leader in the energy industry, we're constantly seeking ways to improve our services, reduce our environmental footprint, and enhance the lives of our customers.

Why Join arenaflex?

We offer a comprehensive benefits package that includes:

• Medical, prescription, dental, vision, and life insurance
• Disability plans
• 401(k) matched savings plan
• Paid vacation
• Company stock purchase program
• Wellness programs
• Tuition reimbursement
• Paid parental leave
• Paid volunteer time
• Adoption assistance

Job Summary

As a Customer Care Representative at arenaflex, you'll be the first point of contact for our customers, handling a variety of incoming calls, emails, and chats. You'll work independently, using your problem-solving skills and knowledge of company policies and procedures to resolve customer inquiries and issues. This role is ideal for those who are proactive, solution-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities

* Handle customer calls, emails, and chats in a timely and professional manner, following company provided procedures

• Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for reduction in the need for supervisor callbacks
• Participate in voluntary and mandatory training opportunities
• Assist with floor training and/or shadowing opportunities when needed
• Complete special assignments as needed in a timely manner
• Responsible time and attendance
• Participate in mandatory and voluntary overtime as needed

Training and Support

* Virtual training period (6 weeks) with a focus on company policies, procedures, and software systems

• Hybrid post-training support (3 weeks) to ensure a smooth transition to independent call-taking
• Ongoing training and development opportunities to enhance your skills and knowledge

Incentives and Recognition

* Start rate of $19.00 an hour, with opportunities for additional incentives up to $250 a month for achieving or exceeding all scorecard metrics

• Trainee incentive up to $500 after successful completion of training and $500 after 3 months of independent call-taking
• Annual performance review and merit increase one year from hire date, with opportunities for promotion consideration after 2 years of service and demonstrated successful progression and performance

Requirements

* High School Diploma or equivalent

• Minimum of 1 year of experience in a customer service environment preferred
• Intermediate proficiency in Microsoft Office Suite
• High level capacity for multitasking independently and on a computer
• Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Exceptional organizational and time-management skills
• Experience with SAP CRM and ECC systems a plus
• Previous experience working for a utility company a plus
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with arenaflex policies/procedures a plus

Work Environment and Culture

* Hybrid (partially work from home) schedule with opportunities for remote work

• Collaborative and supportive team environment
• Ongoing training and development opportunities to enhance your skills and knowledge
• Recognition and rewards for outstanding performance and contributions

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action Employer. We abide by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). We do not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in our practices.

Pre-Employment Requirements

* Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment

• If hired, shall be subject to substance abuse testing in accordance with arenaflex policies
• As a federal contractor that engages in safety-sensitive work, arenaflex cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team as a Customer Care Representative. Apply for this job