Experienced First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity

At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a leading provider of subrogation services, we're trusted by companies to recover payments on damage claims, ensuring that the party responsible pays for the damage caused. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. We're a dynamic team that values efficiency, effective processes, and a casual, comfortable atmosphere. We believe in a healthy work-life balance and are dedicated to giving back to the community through volunteer events throughout the year. Our company events bring us together, celebrating each other's achievements and fostering a sense of camaraderie.

Join Our Team and Thrive in a Remote Work Environment

We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply.

About the Role

As an FNOL Customer Service Representative, you'll be responsible for providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. These claims are used to report damage to our clients' property, and you'll play a critical role in ensuring that our clients receive the support they need.

Key Responsibilities

* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL

• Communicate effectively while entering data accurately into a customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location
• Meet or exceed performance metrics, including talk time, not ready time, and service level

Bonus Structure

We offer a tiered support bonus system, which rewards our team members for their hard work and dedication. The bonus structure is based on total fees generated across CMR during the month, and bonuses are paid per pay period on the paycheck following the period in which they are earned.

• Level 1: $105
• Level 2: $150
• Level 3: $205

FNOL Incentive Program

Our FNOL Incentive Program offers high-performers an opportunity to earn more per month, in addition to our tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, you'll earn $10.

Requirements

* 6 months to 1-year previous customer service call center experience required

• Experience with Microsoft Teams a plus
• High School Diploma or equivalent
• Ability to type a minimum of 55 wpm, error-free
• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage

Perks and Benefits

* Paid time off

• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• arenaflex pays $50/month towards your internet service cost
• arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
• Pre-employment drug screenings and criminal background checks are mandatory
• arenaflex offers a full menu of benefits, including a matched 401k

Why Join arenaflex?

* We're a dynamic and supportive team that values efficiency, effective processes, and a casual, comfortable atmosphere.

• We believe in a healthy work-life balance and are dedicated to giving back to the community through volunteer events throughout the year.
• We offer a competitive salary and benefits package, including a matched 401k.
• We're a 4-year running winner of The Oklahoman Top Workplaces!

How to Apply

If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply. Please note that we're unable to consider candidates residing outside of the United States, and applicants residing in California, North Carolina, Washington State, Illinois, and/or Oregon are ineligible for employment at this time. Apply Now! Apply for this job