Experienced Customer Support & Sales Lead – Global Community Development

At arenaflex, we're a community of 1,071 remote professionals from 62 nationalities, united by our passion for exploration and innovation. For the last 5 years, we've been traveling the world together, living in a different city every month, and building a global community that's all about embracing the unknown and pushing boundaries. As a result of the global pandemic, the interest in our community has exploded, and we're now expanding our team to meet the growing demand. We're looking for a talented Customer Support & Sales Lead to join our team and help our members get on the road and take on the world with us.

About the Role

As the Customer Support & Sales Lead, you'll be the centre point of all communication with our members and soon-to-be members. You'll be responsible for championing their concerns and perspectives, guiding them through their journey with us, and helping them solve problems and challenges they face along the way. You'll also be applying your natural sales talent to help accepted members make the decision to join the Tribe and to ensure that our Chapters are always fully booked. This is a fully remote role, with the opportunity to join some of our Chapters and travel with our members too! You'll be working closely with our team to build processes and systems that will take our support team to the next level.

About arenaflex

At arenaflex, we're a small, tight-knit team of 13 people from 10 different countries. We're a family, and we look out for each other and cheer each other on. We're obsessed with our community, and we've all chosen to join the team because we love what we do. We're brave, resourceful, and determined, and we don't compromise when it comes to our values, mission, or who we are.

Our Culture

* We're a family: We're a small, tight-knit team that looks out for each other and cheers each other on.

• We're obsessed with our community: We love what we do, and we're passionate about building a global community that's all about embracing the unknown and pushing boundaries.
• We're diverse: Our team comes from 10 different countries, and we're proud of our diversity and inclusivity.
• We're small but mighty: We may be small, but we're determined and resourceful, and we make up for what we lack in numbers with our creativity and innovation.
• We're brave: We don't compromise when it comes to our values, mission, or who we are. We're courageous and willing to take risks to achieve our goals.
• We care: We take full ownership of our work because we take pride in everything we do. We care about how we show up and who or what we're becoming.
• We're explorers at heart: We're curious and adaptable, and we love to explore new places and try new things.
• We lead with humility: We don't compete for wealth, titles, or status. We're driven by passion and excitement for our mission.
• We treat people right: We challenge ourselves to treat others the way they would want to be treated.

About You

* You're a skilled customer experience manager: You've got 1-2 years of experience in customer happiness and success, and you're able to understand how others feel and put yourself in their shoes.

• You're a natural at sales: You have a natural talent for talking to people's needs and emotions, and helping them overcome their blockers.
• You're a quick decision-maker: You're able to quickly assess a situation and respond thoughtfully without overthinking it.
• You're a problem-solver: You enjoy solving problems and finding win-win outcomes.
• You're a tinkerer: You're always making improvements, big or small, and you love doing things efficiently.
• You're a writer: You love to communicate in writing, and you're one of the best writers you know.
• You're a people person: You care deeply about fairness and you're always looking out for others.

Required Skills & Experience

* 2+ years working as a customer success manager

• Experience in a sales role
• Impeccable grammar and eloquent written English
• Ideally, you're comfortable with design tools and have basic design skills to make documents look good

Perks & Compensation

* $30,000 – $50,000 p.a. for full-time (but the role will likely start as part-time)

• The chance to take on a key role in a small but growing start-up, positioned with a strong brand in a market that has just blown up overnight
• Fully remote work (from wherever in the world you feel most productive)
• A month of working from anywhere on us; join one of our Chapters (worth ~$2,500) so that you can soak in the experience, travel and work remotely alongside our community, and learn from incredibly talented remote professionals
• Be part of a tight-knit community of 1,071 remote-working, entrepreneurial professionals and build your global network
• Sponsored learning resources (e-books, audiobooks, online courses, etc.)

How to Apply

Our application process has 5 stages:

• Please send in your application through this form
• The second stage involves more written questions
• The third stage is a video interview call
• We may ask you to provide additional professional references
• The final stage is an interview with our CEO and COO

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