Experienced Sales Chat Agent – Omnichannel Solutions for Telco Programs
At arenaflex, we're on a mission to create conditions within which people can thrive. As a rapidly growing global company, we're committed to putting culture and employees first. Our performance-based, analytically driven approach has earned us a reputation as a leader in the industry, and we're looking for talented individuals to join our team.
About arenaflex
arenaflex is a global organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India, and Bogota, Colombia. We're a company that values culture and employees above all else, and we invest in our people to ensure they have the tools and support they need to succeed. Our core values – Integrity, Excellence, Accountability, and Grace – guide everything we do, from delivering exceptional client results to creating a workplace where everyone feels valued and respected.
Our Core Values
* Integrity: We do what's right for everyone – clients, shareholders, partners, and colleagues. We prioritize teamwork and create an atmosphere of mutual respect.
- Excellence: We strive for exceptional client results, recognize and reward performance, and relentlessly pursue improvement.
- Accountability: We act like owners, take pride in our work, measure results, and are passionate about what we do.
- Grace: We respect and appreciate differences, care for one another, and make work personal.
Our Mission
To create conditions within which people can thrive!
Job Summary
We're seeking an experienced Sales Chat Agent to join our team in Kansas City, MO. As a Sales Chat Agent, you'll work on sales chat for one of our telco programs, communicating with customers through live chat or email to answer their queries and sell the value of our clients' products and services. If you're a motivated and customer-focused individual with a passion for sales, we want to hear from you!
Responsibilities
* Assist customers who are active and lodge inquiries online via our client's website.
- Handle incoming queries from customers who are interested in learning more about our clients' products and services, and be able to close new phone/line subscriptions, add in accessories to go with the phone, offer tablets and the latest phones.
- Respond promptly to customer concerns, record and document each transaction in all forms of communications.
- Adhere to client privacy guidelines to ensure each customer's privacy.
- Maintain regular attendance as required by your position. Employees are required to work non-traditional business hours, such as holidays, evenings, and weekends as business demands.
Qualifications
* Must be able to work anytime during the center hours of operation (to include rotating shifts and occasional overtime).
- Basic math skills, data entry skills, and sales aptitude.
- General understanding and experience with call centers/customer service, or sales.
- Ability to use current computer equipment and programs being used.
- Keen to details, must have above-average oral and written communication skills.
- Must have strong administrative, computer, organizational, and detail skills.
- Ability to work independently and as a member of a team.
- Possess strong problem-solving skills with the ability to monitor work for accuracy and thoroughness.
- Ability to deal with customers patiently, tactfully, and efficiently by presenting services to the customer for sales opportunities.
- Support the mission, vision, and values of arenaflex.
- Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
- Possess strong decision-making skills while using good judgment.
- Multi-task and change from one task to another without loss of efficiency or composure.
- Money motivated; aiming to maximize our UNLIMITED EARNING POTENTIAL.
- Enjoy helping customers choose the best telecommunications package for their needs.
- Comfortable interacting with a diverse customer base.
- History of excellent work attendance required.
- Minimum one (1) year Customer Service/Sales with upselling experience required.
- Minimum one (1) year experience meeting goals or quotas required.
- Minimum one (1) year Call Center experience in a sales account preferred.
- Experience in the Telecommunications industry is a plus.
- Previous work experience in a Business Processing Outsourcing (BPO) environment is a plus.
- High school diploma or equivalent required.
- Willing to work onsite.
What We Offer
* Competitive compensation package
- Comprehensive benefits package, including health, dental, vision, and generous PTO
- Performance-based bonus program
- Opportunities for training and career development
- Dynamic team environment
- Unlimited earning potential
- Flexible work arrangements, including rotating shifts and occasional overtime
How to Apply
If you're a motivated and customer-focused individual with a passion for sales, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a fulfilling career in sales! Apply Job! Apply for this job