Experienced Customer Service Representative – National Remote Opportunity

At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and growth.

About arenaflex

arenaflex is a global organization that's passionate about making a difference in the lives of our customers. We're committed to advancing health equity on a global scale, and we believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. Our team is guided by a shared vision of creating a healthier world, and we're always looking for talented individuals who share our values.

Job Summary

As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner. You'll work from the comfort of your own home, enjoying the flexibility to telecommute from anywhere within the U.S. and working a variety of shifts to meet the needs of our business.

Primary Responsibilities

* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits

• Ask appropriate questions and listen actively while documenting required information in computer systems
• Occasionally make outbound calls to customers for follow-ups
• Work collaboratively with other team members to resolve customer issues and improve overall service quality
• Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed responses to customer inquiries

Required Qualifications

* High School Diploma or GED

• Must be 18 years of age or older
• 1 year of customer service experience, including providing service over the phone
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
• Ability to attend 3-4 weeks of training with 100% attendance
• Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday. During peak season and when deemed necessary by business needs, you will be required to work occasional overtime, including a 6th day and one (1) weekend day shift.

Preferred Qualifications

* Call Center experience

• Experience with a virtual learning environment
• Experience with a virtual working environment
• Experience in working with digital platforms and systems (Web, Chat, Email)
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
• Must be able to connect directly into the internet via hard wire (either directly to modem or router)

Soft Skills

* Ability to work in a fast-paced work environment

• Anticipate taking a minimum of 50 calls daily
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills

Physical and Work Environment

* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer

• Must be able to work in a quiet, distraction-free environment

Compensation and Benefits

* Competitive hourly rate based on local labor markets, education, work experience, certifications, etc.

• Comprehensive benefits package, including medical, dental, and vision coverage
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements)

Career Growth Opportunities

* arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, online courses, and mentorship opportunities.

• Our team is passionate about creating a culture of growth and development, and we're always looking for talented individuals who are eager to learn and take on new challenges.

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment that's passionate about making a difference in the lives of our customers.

• Our team is guided by a shared vision of creating a healthier world, and we're committed to advancing health equity on a global scale.
• We believe in the importance of diversity, inclusion, and growth, and we're always looking for talented individuals who share our values.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job