Experienced Customer Service Representative - Remote Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a dynamic and innovative company that values its employees and customers alike. At arenaflex, we're not just a company - we're a family. We're a second-generation family-owned business that's been serving our customers with integrity, quality, and innovation for years. Our products may not be the most glamorous, but they're honest, straightforward, and hardworking - just like us. We're dedicated to providing the best possible customer experience in the industry, and we're looking for talented individuals like you to help us achieve this goal.

About arenaflex

arenaflex is a leading manufacturer and seller of gloves and suspenders. We're committed to delivering a great value to our customers in both product and service. Our core values are built on treating our employees, manufacturers, and customers as our extended family and standing behind them 100%. We believe in partnerships where all parties have a clear understanding of who we are and what we represent.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team. As a CSR, you'll be the face of arenaflex, interacting with customers via phone, email, or online chat to provide an outstanding experience. You'll be responsible for addressing inquiries, resolving issues, and facilitating order transactions. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you.

Key Responsibilities

* Interact with customers via phone, email, or online chat to provide an outstanding experience

• Collect and enter orders for our products
• Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions
• Manage flow of sales orders for internal sales partners and confirm accuracy
• Maintain customer records in CRM and other business systems
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed

Competencies

* Excellent communication skills, including active listening and attention to detail

• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite with the ability to learn new software
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment, either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role, and the employee will be required to talk, write, and listen.
• Some lifting could be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Required Education and Experience

* AA degree or equivalent from 2-year college or technical school; or equivalent combination of education and experience

• Proven customer support experience with ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years Customer Service experience in B2B setting
• Proficient in Microsoft Office

Preferred Education and Experience

* Experience with CRM, ERP, and warehouse management systems

• Familiar with Zendesk and Asana

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Life at arenaflex

At arenaflex, we value our employees and offer a range of benefits to support their well-being and career growth. Some of the benefits we offer include:

• Paid health insurance
• Life insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays
• Commuter bus passes
• Continual education through ongoing off-site training and you-pick classes
• Discounts to retailers
• Tickets to local sporting events
• Paid volunteer opportunities

We also value each team member's voice and input, and all employees participate in our quarterly strategic planning. We use an open-book management methodology to ensure that everyone has insight into the company's inner workings.

Compensation and Benefits

* Hourly rate: $20.00 per hour

• Expected hours: 40 per week
• Benefits:

+ 401(k) + Dental insurance + Flexible schedule + Health insurance + Paid time off + Professional development assistance + Vision insurance + Work from home

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job