Experienced Customer Service Representative – Chat/CRM Support for arenaflex

At arenaflex, we're committed to delivering exceptional patient care and service through innovative technology and compassionate professionals. As a key member of our customer service team, you'll play a vital role in engaging with patients through our online web chat and CRM platform, providing timely and accurate responses to their inquiries and concerns.

Job Summary:

We're seeking an experienced Customer Service Representative to join our arenaflex team. As a Chat/CRM Support Specialist, you'll be responsible for providing top-notch customer service to patients, providers, and the organization as a whole. You'll work closely with our team to resolve billing questions, negotiate payment plans, and communicate hospital financial policies to patients. If you're passionate about delivering exceptional patient care and have a knack for problem-solving, we want to hear from you!

Essential Duties and Responsibilities:

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Performing clerical and customer service functions to service the needs of patients, providers, and the organization
• Researching and responding to patient messages related to billing questions and inquiries in a professional and timely manner
• Negotiating payment plans on patient account balances
• Communicating hospital financial policies to patients and identifying those who may need financial assistance
• Maintaining a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up to secure reimbursement of claims
• Working at a computer for eight hours a day, typing while utilizing multiple monitors and computer systems simultaneously
• Adhering to production standards set for the department and client
• Maintaining accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State, and Company requirements
• Performing other duties as assigned by your manager

Qualifications:

To succeed in this role, you'll need:

• A high school diploma or equivalent
• At least two years of experience in healthcare collections, billing, insurance, or customer service
• Two years of experience working with Medicare, Medicaid, and other commercial payers (HMO, PPO) is preferred
• CHAA (Certified Healthcare Access Associate), CPAR (Certified Patient Account Representative), and/or CFC (Certified Financial Counselor) certification is preferred

Knowledge, Skills, and Abilities:

As a Customer Service Representative at arenaflex, you'll need:

• Intermediate to advanced computer skills using Microsoft Word, Excel, and Access
• Ability to multi-task in a fast-paced environment
• Excellent written communication skills
• Good organizational skills with the ability to work independently
• Strong analytical and problem-solving skills
• High attention to detail
• Ability to read and understand a variety of information presented in different formats from a variety of sources
• Working knowledge of health insurance and insurance verification process
• Typing skills with a minimum of 25 wpm

Benefits:

As a valued member of the arenaflex team, you'll enjoy:

• 401(k) plan
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift and Work Location:

* 8-hour shift

• Remote work location

Experience:

* Call Center experience: 1 year (required)

• Medical collections experience: 1 year (preferred)
• Medicare, Medicaid, and other commercial payers experience: 2 years (required)

How to Apply:

If you're passionate about delivering exceptional patient care and have a knack for problem-solving, we want to hear from you! Apply now to join the arenaflex team as a Customer Service Representative – Chat/CRM Support Specialist. Apply Now! Apply for this job