Experienced Customer Service Representative – VA Claims Support

At arenaflex, we're dedicated to providing exceptional service to our valued partners in the healthcare industry. As a Customer Service Representative on our VA Claims Support team, you'll play a critical role in ensuring the satisfaction of our providers while resolving claims-related issues efficiently. If you're passionate about delivering top-notch customer service, possess excellent communication skills, and thrive in a dynamic, remote work environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of experts is committed to delivering exceptional service, driving business growth, and fostering long-term relationships with our partners. As a remote-friendly organization, we offer a flexible work environment that allows our team members to balance their work and personal life while contributing to our mission.

Job Summary

As a Customer Service Representative on our VA Claims Support team, you'll be responsible for providing exceptional service to our providers, resolving claims-related issues, and achieving high levels of customer satisfaction. You'll work closely with our team to ensure seamless communication, efficient issue resolution, and continuous improvement of our services.

Key Responsibilities

* Answer incoming calls from providers who require assistance with CHAMP VA or Non VA Care claims, with the primary goals of first call resolution and provider satisfaction scores of 90% or higher

• Research and evaluate accounts for proper adjudication using the VA Fee Basis Claims System (FBCS), VistA, and the Claims Processing & Eligibility (CP&E) system
• Document call activity into VA systems, maintaining accurate and up-to-date records
• Maintain a working knowledge of applicable VA regulations as they relate to proper claims adjudication
• Act as an effective team member, collaborating with colleagues to achieve shared goals and objectives
• Perform other duties as assigned by management

Essential Qualifications

* High School Diploma or GED required

• 1-2 years' experience in customer service, preferably in a healthcare or claims-related environment
• General office skills and knowledge of standard office equipment
• Working knowledge of software such as Excel and Word
• Data entry and 10-key experience necessary
• Excellent verbal and written communication skills
• Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty, and integrity

Preferred Qualifications

* Bachelor's degree in a related field (e.g., business, healthcare administration)

• Experience working with VA claims systems, including FBCS, VistA, and CP&E
• Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))
• Proficiency in multiple software applications, including CRM systems and data analytics tools

Security Requirements

* NACI or higher level security clearance to support government (DoD, VA, etc.) assignments may be required

Work Environment

* The incumbent will work in a remote environment, with minimal exposure to adverse environmental conditions

• Routine periods of being on the phone utilizing a headset, sitting, and data keying are required
• The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines

Physical Activity

* The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak

• This position is sedentary in nature with minimal lifting requirements

Career Growth Opportunities

* arenaflex offers a range of career growth opportunities, including professional development programs, mentorship, and leadership roles

• Our team members have the opportunity to take on new challenges, develop new skills, and advance their careers in a dynamic and supportive environment

Compensation and Benefits

* arenaflex offers a competitive compensation package, including salary, benefits, and perks

• Our benefits package includes health insurance, retirement savings, paid time off, and professional development opportunities
• arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion in the workplace

How to Apply

If you're passionate about delivering exceptional customer service and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Now! Apply for this job