Experienced Part-Time Chat Customer Service Agent – Music Industry Expert

At arenaflex, we're revolutionizing the way companies interact with their customers, and we're looking for passionate individuals to join our team of music enthusiasts. As a Part-Time Chat Customer Service Agent, you'll be the face of arenaflex, providing top-notch support to fans of the music industry. If you're a music lover with excellent communication skills and a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a full-service virtual Contact Center outsourcing company built FOR The People. Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're committed to providing a fun and supportive work environment. We're not your typical corporate office, and we're looking for like-minded individuals who share our passion for making a difference in the lives of our customers.

The Role

As a Part-Time Chat Customer Service Agent, you'll be responsible for providing exceptional support to fans of the music industry. You'll be the go-to person for all their questions and concerns, from purchasing merchandise to troubleshooting website issues. Our representatives play a vital role in helping fans navigate the music industry, and we're looking for individuals who are passionate about music and dedicated to delivering top-notch service.

Responsibilities

* Express genuine empathy and concern for your customers' issues and address them as if they were your own

• Answer, evaluate, and prioritize requests from customers having questions or experiencing problems with services or products
• Identify high-risk customer situations and escalate them appropriately without hesitation
• Keep up with multiple chats at a time and accurately document all required information and chat details in the ticketing system
• Respond to and resolve open issues in an appropriate timeframe
• Identify trends related to systems, platforms, and/or customers and escalate them appropriately to management
• Multi-task using multiple systems and skillfully change from one task to another without loss of efficiency or composure
• Maintain punctuality and attendance at all scheduled times and remain positive and professional in all customer interactions
• Be flexible and willing to cross-train as requested

Qualifications

* A LOVE of music! The biggest artists we represent are in Pop and Country

• 3-5 years of call center chat experience required
• Technical experience strongly preferred, with experience in Zendesk being a definite plus
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms
• Excellent grammar, but also know when to use the lingo
• Previous work from home experience preferred
• Understanding of contact center support metrics and ability to implement actions for improvement
• High School Diploma or equivalent required

Hardware/Software Requirements

* Your own computer with a processor of more than 4 cores

• 8GB of memory on Windows 10 or higher / 10 64 bits
• Screen Resolution of 1280x768 or higher, with dual monitors required
• USB headset
• NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software installed on the platform and a recent scan completed
• Must be hardwired to the router
• Firewall must be enabled

Job Type

* Part-Time Call: Guaranteed 25 hours per week. May flex up to 40 hours per week based on client's needs and workflow

• Shifts vary between 9:00am-6:00pm EST. Shifts are typically between 4-8 hours long

Pay

* $18.00 per hour 1099 contract

Hours

* No Overnights, must be flexible, weekends may be required by the client

Benefits

* Work from home

Experience Level

* 3-5 years

Work Setting

* Remote

Why Join arenaflex?

* Be part of a dynamic and supportive team of music enthusiasts

• Enjoy a flexible work schedule with opportunities to work from home
• Develop your skills and knowledge in the music industry
• Receive competitive pay and benefits
• Be part of a company that values its employees and provides opportunities for growth and development

How to Apply

If you're a music lover with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team of Part-Time Chat Customer Service Agents and become a part of the arenaflex family. Apply Job! Apply for this job