Customer Care Representative (Temp to Perm) – Join arenaflex in Revolutionizing People Search and Data Transparency

At arenaflex, we're on a mission to make the world more transparent with data, and we're looking for talented individuals to join our team as Customer Care Representatives. As a leading people search engine, we help over 18 million monthly visitors reconnect with friends, reunite with families, and protect against fraud. Our 12 billion records and over 250 million unique profiles also support business professionals in locating people and assets, researching criminal investigation subjects, and more. With a strong focus on innovation, customer satisfaction, and employee well-being, arenaflex has grown to a remote-first company of nearly 150 dedicated employees with an average tenure of 5.3 years. We're proud to have been named a "Best Company" for 2023 by Comparably for Women, Compensation, Happiest Employees, Company Perks & Benefits, and Work-Life Balance, as well as "Best CEO" for co-founder Harrison Tang.

About this Opportunity

As a Customer Care Representative at arenaflex, you'll be part of a fast-paced environment that demands versatility and a commitment to excellence. We're looking for individuals who are not only skilled in customer service but also passionate about delivering exceptional experiences. This temporary to possible permanent position will be employed through an employment agency for 4-6 months, at which point, the position will be assessed for permanent employment directly with arenaflex. There is no guarantee that employment with arenaflex will occur.

Key Responsibilities:

* Accurately, quickly, and efficiently handle customer contacts via phone (for billing and retention, technical troubleshooting, content questions, etc.)

• Translate technological jargon in a way that users like your parents or grandparents could easily understand
• Take key user feedback, and quickly and concisely pass it to the appropriate department (so we can keep improving the user experience)

Essential Qualifications:

* Strong communication - both verbal and written

• Flexibility and can work anytime within our Customer Care Department Hours: currently 7 am - 6 pm Pacific (7 days/week)
• Goal-driven and outcome-oriented in prior work experiences
• Solutions-oriented when working with remote customers
• Curious about technology and a quick study
• Strong typing skills - at least 50 wpm or more

Preferred Qualifications:

* Prior experience with Zendesk

• A four-year college degree or work experience equivalent

Working at arenaflex

Our mission is to advance transparency, and to achieve that goal, we rally around six core values: listening with empathy, understanding the why, clarifying with data, innovating to learn, collaborating to achieve, and insisting on quality. As a remote-first company, we're able to hire team members residing in the following US states: AZ, CA, FL, GA, NV, or TX.

Benefits and Perks:

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Flexible work arrangements and remote work options
• Collaborative and inclusive work environment
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

Equal Opportunity Employer

arenaflex is an equal-opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best products, and be relevant in a rapidly changing world.

Note:

* You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of one's employment visa at this time.

• Recruiters or staffing agencies: arenaflex is not obligated to compensate any external recruiter or search firm who presents a candidate or their resume or profile to a arenaflex employee without 1) a current, fully executed agreement on file, and 2) being assigned to the open position (as a search) via our applicant tracking solution.

If you're passionate about delivering exceptional customer experiences and joining a team that's revolutionizing people search and data transparency, apply now to become a Customer Care Representative at arenaflex! Apply Job! Apply for this job