Experienced Customer Service Representative – Work from Home – Bring Your Own Device

At arenaflex, we're dedicated to providing a seamless candidate experience, a training environment that fosters growth, and benefits that make a real difference in our agents' lives. We believe that happy agents make quality agents, and that's why we're committed to creating an exceptional employee experience. As a Customer Service Representative at arenaflex, you'll play a vital role in ensuring our customers receive the best possible service, and your interactions will have a direct impact on how they feel about our brand.

About arenaflex

Headquartered in Washington, D.C., arenaflex has a global presence with delivery locations across 26 sites in seven countries and a network of over 20,000 employees. Our mission is to make a positive impact on people's lives, and we're always looking for talented individuals who share our passion for delivering exceptional service.

The Role

As a Customer Service Representative, you'll be responsible for scheduling and coordinating rides to medical facilities for customers who are unable to drive themselves. Our goal is to ensure they can get to and from their medical appointments on time with minimal effort or stress. You'll achieve this by making the scheduling process as smooth, simple, and painless for our customers as possible.

Day-to-Day Responsibilities

* Schedule routes and dispatch trips to various medical providers

• Assist in coordinating mass transportation when needed
• Administer trips for volunteer/independent drivers and mileage reimbursement programs
• Work closely with transportation providers and healthcare facilities to resolve problems
• Assign reservations to network providers to ensure efficient use of vehicle resources and meet client demand
• Communicate daily with transportation providers to ensure seamless operations
• Ensure accurate trip data input to minimize errors and delays in timelines

Skills & Experience Needed

* High level of patience, empathy, and care for customers

• At least 6 months to 1 year of customer service experience in an inbound call center environment with heavy phone volume and data entry (preferably)
• Prior in-bound call center experience (preferably)
• Excellent customer service and phone skills
• Proficient with Microsoft Word, Excel, and Outlook
• Ability to work independently or within a team

Education

* High School Graduate or General Education Degree (GED)

Benefits at arenaflex

* Medical, Dental, and Vision insurance

• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid T-Mobile cell service
• $500.00 Employee referral program
• Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental, and much more!)

Equipment Requirements

* You will need to test the compatibility of your computer at: https://my.thinscale.com/bly/mqr5n3

• PC Processor: minimum of i5 10th generation (or comparable AMD)
• PC RAM: minimum of 8GB
• PC OS: Windows 10 or Windows 11 (64 bit required)
• PC hard drive: minimum of 30GB free space available
• Headset: double-ear, wired USB headset with boom microphone
• Monitor/Screen: Must have 2 screens, with at least one 19" or larger and 1280×1024 minimum resolution (a desktop with two monitors or a laptop screen with an attached external monitor is acceptable)
• Webcam (integrated or external)
• Standard Keyboard
• Standard Mouse
• Hardwired internet connection with minimum Download speed of 10 Mbps and minimum Upload speed of 10 Mbps (DSL, Cable, or Fiber required; wifi, WiMax, Satellite, dial-up, and/or Hotspots are not compatible)

Job Type

* Full-time

Pay

* $14.00 per hour

Expected Hours

* 40 per week

Benefits

* 401(k)

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift

* 10 hour shift

• 8 hour shift

Location

* Texas (Required)

Work Location

* Remote If you're passionate about delivering exceptional customer service and have a strong desire to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. Join arenaflex today and become a part of our team that's dedicated to making a positive impact on people's lives. Apply for this job