Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Opportunity in Nevada
At arenaflex, we're dedicated to delivering exceptional healthcare services that put our patients at the heart of everything we do. As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a vital role in transforming the lives of patients receiving life-sustaining specialty drug therapy. If you're passionate about providing compassionate, genuine care for patients and customers, and thrive in a fast-paced environment, this exciting opportunity is for you!
About arenaflex
arenaflex is a leading healthcare company that's committed to making healthcare more personal, convenient, and affordable. Our purpose is to bring our heart to every moment of our patients' health, and our Heart At Work Behaviors support this purpose by empowering our employees to transform our culture and accelerate innovation. We're proud to be a company that puts our heart into caring for our colleagues and our communities.
Job Summary
As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You'll also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.
Responsibilities
* Provide telephone support to patients receiving life-sustaining specialty drug therapy
- Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
- Translate and enter new or refill prescriptions into the pharmacy information system
- Communicate and collect copay amounts from patients
- Obtain authorizations from insurance companies and healthcare providers
- Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
- Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners
- Ensure the processing of specialty medications in a timely manner and meet financial and clinical expectations prior to fulfillment
Requirements
* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
- One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- One year of computer keyboarding experience, skills, and aptitude
- Verifiable high school diploma or equivalent
Preferred Qualifications
* Pre-existing healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology
Training and Development
* 4 weeks of training duration (PTO blackout time)
- Training schedules: 8:00 AM - 4:30 PM PST
- Post-training schedule: 9:30 AM - 6:00 PM PST
Work Environment and Culture
* Work from home opportunity in Nevada
- Collaborative and supportive team environment
- Opportunities for career growth and professional development
- Comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan
- Paid time off (PTO) and paid holidays throughout the calendar year
- Well-being programs, education assistance, and free development courses
Compensation and Benefits
* The typical pay range for this role is $17.00 - $28.45 per hour
- Comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan
- Paid time off (PTO) and paid holidays throughout the calendar year
- Well-being programs, education assistance, and free development courses
How to Apply
* Apply online through our website
- Take our online Virtual Job Tryout (Interview Platform) to learn more about the position
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from qualified candidates with arrest or conviction records in accordance with all federal, state, and local laws. Apply Now! Apply for this job