Experienced Customer Service Representative - National Remote

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. At arenaflex, we're on a mission to make a meaningful impact on the communities we serve by connecting people with the care, pharmacy benefits, data, and resources they need to thrive. As a Customer Service Representative, you'll play a vital role in improving health outcomes and advancing health equity on a global scale. If you're passionate about delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a global organization that's dedicated to helping people live healthier lives. With a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities, we're the perfect place to grow your career and make a real difference in the lives of others. Our team is passionate about advancing health equity and improving health outcomes, and we're committed to creating a workplace that's inclusive, supportive, and empowering.

The Role

As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer experiences to our clients and customers. You'll be responsible for responding to incoming calls, asking the right questions, and listening actively to resolve customer inquiries and concerns. You'll also have the opportunity to make outbound calls to customers for follow-ups and provide personalized support to ensure their needs are met.

Key Responsibilities

* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits

• Ask appropriate questions and listen actively while documenting required information in computer systems
• Occasionally make outbound calls to customers for follow-ups
• Provide personalized support to customers to ensure their needs are met
• Work collaboratively with colleagues to resolve customer issues and concerns
• Stay up-to-date with product knowledge and training to provide accurate and informed responses to customers

Requirements

* High School Diploma or GED

• 18 years of age or older
• 1 year of customer service experience, including providing service over the phone
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
• Ability to attend 3-4 weeks of training with 100% attendance
• Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday
• Ability to work occasional overtime, including a 6th day and one (1) weekend day shift

Preferred Qualifications

* Call Center experience

• Experience with a virtual learning environment
• Experience with a virtual working environment
• Experience in working with Digital platforms and systems (Web, Chat, Email)
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
• Must be able to connect directly into the internet via hard wire (either directly to modem or router)

Soft Skills

* Ability to work in a fast-paced work environment

• Anticipate taking a minimum of 50 calls daily
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills

Physical and Work Environment

* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer

• Must be able to work in a quiet and distraction-free environment

Compensation and Benefits

* Competitive hourly rate based on local labor markets, education, work experience, certifications, etc.

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution
• Paid time off and holidays
• Opportunities for career growth and professional development

Diversity, Equity, and Inclusion

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that diversity creates a healthier atmosphere, and we're dedicated to advancing health equity and improving health outcomes for all. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Application Instructions

If you're passionate about delivering exceptional customer experiences and making a real difference in the lives of others, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job