Experienced Customer Support Representative – Luxury Home Furnishings and Window Coverings

At arenaflex, we believe that your home should be a reflection of your personality, which is why we offer a wide range of luxury home furnishings that cater to every taste and style. From sleek and modern pieces to timeless classics, our extensive collection has something for everyone. As an authorized dealer of Hunter Douglas window coverings, we can help control home light with style, offering a variety of fabrics, textures, and colors to suit every need. But we're more than just a furniture store. Our team of experienced interior designers is always on hand to help clients bring their vision to life. Whether they're looking to refresh a single room or redesign their entire home, we can guide them through the process from initial concept to final installation. Join our dynamic team at arenaflex and be a part of creating beautiful living spaces that reflect our clients' unique personalities.

Job Summary:

We are seeking an experienced Customer Support Representative to join our team at arenaflex. As a key member of our customer service team, you will be responsible for managing order processing, handling customer inquiries, and resolving issues promptly. You will work closely with our sales team, technical support, and collection personnel to ensure timely and accurate order processing. If you have excellent communication skills, a strong organizational ability, and a passion for delivering exceptional customer service, we want to hear from you.

Responsibilities:

* Manage order processing for customers using proprietary order entry systems

• Work with customers, sales reps, and sales management over the phone and email to resolve issues and provide product information
• Handle incoming calls and emails from customers, addressing their queries and providing prompt resolutions
• Utilize strong organizational and time management abilities to handle multiple tasks and prioritize effectively
• Collaborate with technical support and collection personnel to expedite orders and resolve customer problems
• Process purchase orders and order restock of inventory
• Ensure timely and accurate order processing
• Maintain relationships, gather feedback, and follow up with customers to ensure customer satisfaction
• Answer pricing and product inquiries
• Execute contract maintenance and inform customers of pricing contract changes
• Perform other duties as assigned

Requirements:

* Microsoft Office, including Word, Excel, and Outlook, preferred

• Great follow-up skills, excellent verbal and written communication skills
• Ability to write legibly with correct spelling, grammar, and punctuation
• Self-starter with a strong work ethic
• Effective working in teams to achieve the department's objectives
• Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)

Benefits:

* Medical, dental, and vision offerings

• Weekly direct deposit
• Paid holidays and personal time off
• 401(k) with match
• Voluntary life and AD&D, short/long-term disability, and other voluntary coverages
• Prepaid legal and employee assistance programs

Why join arenaflex?

* We offer a dynamic and supportive work environment that encourages growth and development

• Our team is passionate about delivering exceptional customer service and creating beautiful living spaces
• We provide opportunities for career growth and professional development
• Our benefits package is designed to support your physical, emotional, and financial well-being
• We value diversity and inclusion, and we welcome candidates from all backgrounds

How to apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.

Note:

arenaflex reserves the right to modify or withdraw this job posting at any time without notice. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Apply for this job