Experienced Customer Engagement Specialist (Part-time, 12-month Contract) - arenaflex
At arenaflex, we're revolutionizing the way students learn and succeed. As a Customer Engagement Specialist, you'll play a vital role in promoting our mission to bridge the gap between what schools provide and what students need to thrive. Join our dynamic team and help us spread the word about the transformative power of personalized learning.
About arenaflex
arenaflex is an educational support system (ESS) that empowers all students to maximize their lifetime potential. Founded in 2014 in Montreal, Canada, we've grown from a small startup to a leading provider of 1:1 online tutoring, practice tools, and college and career readiness resources. With a team of vetted and trained educators, we've helped over 3 million students from 400+ school districts across 40 US states and Canada. Our platform integrates directly into a school district's existing IT infrastructure, leveraging technology to equip all students with personalized learning.
Our Mission
Our mission is to democratize education, making it accessible and effective for every student. We believe that every learner deserves individualized support to help them solve problems, explore new ways of learning, and chart their own paths toward success. At arenaflex, we're committed to building a more inclusive and equitable education system, where every student has the opportunity to thrive.
The Opportunity
As a Customer Engagement Specialist, you'll be part of our Professional Learning Team, working closely with teachers, administrators, and students to promote our brand and drive student adoption. You'll lead workshops and informational sessions, facilitate teacher enablement trainings, and nurture relationships with key Paper champions and teachers on the ground. This is a part-time, 12-month contract position, requiring travel to schools within the identified region (west Los Angeles area in California).
Responsibilities
* Lead workshops and informational sessions to build excitement and spread arenaflex brand awareness across district communities
- Facilitate teacher enablement trainings to educate teachers and administrators about arenaflex implementation at the classroom and site level
- Grow and nurture relationships with key arenaflex champions and teachers on the ground by providing them with the most up-to-date resources
- Help expand our grassroots approach to experiential teacher education and district-wide engagement
- Develop and maintain relationships with key stakeholders, including teachers, administrators, and district leaders
- Collaborate with cross-functional teams to develop and implement marketing and outreach strategies
- Analyze data and metrics to inform program development and evaluation
Requirements
* 1-2 years of experience in a customer-facing role, preferably in education
- Comfortable speaking in front of and engaging with large groups
- Has working knowledge of K-12 education industry
- Laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally)
- Proficient in using Twitter and staying current on social media platforms and trends
- Outgoing individual with strong communication skills who is energized by engaging with customers, especially teacher and parent communities
- High energy and ability to build excitement with customers
- Self-starter who loves a challenge and a strong team player who loves to collaborate
Preferred Qualifications
* Experience leading professional development within a district
- Experience leading virtual gamified events within a school district
- Familiarity with arenaflex's Educational Support System and its components (Personalized Tutoring, Practice Center, College and Career Readiness)
Compensation & Benefits
* Competitive salary, $35/hour for your prep and facilitation time
- Ability to keep all travel points for hotels booked for work-related travel
- Mileage reimbursement may be available for applicable travel
About arenaflex
arenaflex offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions. We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day. We believe that diverse teams build better products. arenaflex does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.
How to Apply
If you're passionate about education and committed to making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our job board, and our amazing talent team will reach out to you. We're an equal opportunity employer, and we're committed to providing a smooth and fair candidate experience.
Join the arenaflex Team
Together, we can make a difference in the lives of students and educators across the nation. Apply now to become a part of our dynamic team and help us spread the word about the transformative power of personalized learning. Apply for this job