Experienced Customer Service Representative – National Accounts Support

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our National Accounts Support team, you'll play a vital role in ensuring our customers receive top-notch service and support. If you're passionate about customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to succeed. With a strong presence in the industry, we're dedicated to fostering a culture of excellence, innovation, and customer-centricity. Our team is passionate about making a positive impact, and we're excited to have you join our journey!

Job Responsibilities

As a Customer Service Representative on our National Accounts Support team, you'll be responsible for:

• Acting as a liaison between customers, branches, sales representatives, and corporate functions via phone, email, and other electronic systems
• Maintaining special and/or ancillary services via company and/or customer websites, including scanning and uploading graphs and business proposals
• Updating work orders via customer web portals, such as opening/closing work orders and providing status updates on work orders
• Receiving and handling telephone calls or emails related to basic and routine work orders placed by National Accounts customers
• Using computerized systems for inputting and tracking work orders, ensuring customers receive service through processing orders and coordinating issues with Customer Account Managers
• Handling customer calls/correspondence for customer scheduling and inquiries, and recording all customer information and call history information

Key Qualifications

To succeed in this role, you'll need:

• High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience
• 6 months of clerical or customer service experience
• Experience resolving escalated customer service issues (strongly preferred)
• Customer service orientation and conflict resolution skills
• Problem-solving and decision-making skills
• Oral and written communication skills (including typing)
• Ability to influence leaders and peers
• Knowledge of the business unit brand products and services
• Attention to detail
• Organizational skills
• Ability to work independently and meet goals
• Teamwork skills
• Ability to effectively multi-task
• Ability to adapt, learn, and perform work in a fast-paced environment
• Computer skills with Microsoft (Word, Excel, Outlook) - Intermediate skills at minimum with Excel
• Proficiency with customer service portals

Physical Demands and Working Conditions

The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Sit for long periods of time while using office equipment such as computers, phones, and etc.
• Fingering and repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment

Incumbents are required to have:

• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arms reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screens, and expansive reading
• Incumbents will be subject to:

+ Inside working conditions: The change of building environment such as with or without air conditioning and heating

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• A comprehensive training program to ensure your success
• A chance to make a real impact and contribute to our company's mission

How to Apply

If you're passionate about customer service and are looking for a challenging and rewarding role, we encourage you to apply! Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job