Experienced Part-Time Customer Service Representative – Remote Benefits and Payroll Support

At arenaflex, we're a global leader in insurance, risk management, and consulting services, empowering businesses, communities, and individuals to thrive. With a growing team of over 45,000 professionals worldwide, we're committed to building a culture fueled by shared values and a collective passion for excellence. Join our dynamic teams, where you'll play a pivotal role in shaping arenaflex's future and unlocking unparalleled opportunities for both clients and yourself.

About arenaflex

arenaflex is a global leader in insurance, risk management, and consulting services, with a growing team of over 45,000 professionals worldwide. We empower businesses, communities, and individuals to thrive by providing innovative solutions and exceptional service. Our culture is fueled by shared values and a collective passion for excellence, making us a great place to build a career.

Job Summary

We're seeking an experienced Part-Time Customer Service Representative to join our remote team. As a Customer Service Representative, you'll play a critical role in delivering high-quality client service, maintaining relationships with existing clients, and providing outstanding support and assistance. You'll work in a call center environment, responding to questions via phone and solving customer issues related to employee benefits.

Key Responsibilities

* Deliver high-quality client service consistent with arenaflex standards and practices

• Maintain relationships with existing clients
• Respond to questions via phone in a call center environment
• Solve customer issues related to employee benefits, researching problems and processing documents
• Maintain satisfactory quality assurance scores and consistently meet or exceed departmental performance metrics

Requirements

* High school graduate

• Customer service experience
• Strong typing and basic computer skills
• Ability to work in a fast-paced call center environment
• Excellent communication and problem-solving skills

Nice to Have

* A working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word

• Exposure to benefits, HR, and/or payroll
• Call center experience

Compensation and Benefits

At arenaflex, we offer a competitive salary, great teams, and exciting career opportunities. Our benefits package includes:

• Medical, dental, and vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex provides all the necessary equipment, and you'll need to have your own high-speed internet. Our company culture is fueled by shared values and a collective passion for excellence. We're committed to inclusion and diversity, and we believe that all persons are entitled to equal employment opportunity.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, apply now! Click the link below to register as a candidate and submit your application. Apply Job!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to building a culture that values inclusion and diversity. Apply for this job