Experienced Customer Service Representative – Medicare Retiree Solution Customer Service Centers

Join arenaflex, a leading healthcare company, in delivering compassionate, innovative, and proactive customer service to our Medicare members. At arenaflex, we're committed to bringing our heart to every moment of our members' health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. We're looking for top talent to join our Medicare Retiree Solution Customer Service Centers in the PST time zone. As an Experienced Customer Service Representative, you'll play a vital role in educating members on plan benefits, resolving inquiries with empathy, and ensuring every interaction meets high service expectations.

About arenaflex

arenaflex is a healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Position Summary

We're currently recruiting top talent for our Medicare Retiree Solution Customer Service Centers in the PST time zone. As an Experienced Customer Service Representative, you'll undergo an 11-week training program, Monday-Friday, with an 8-hour shift between 8am-6pm in your local time zone. Once training is complete, you'll have shift schedule availability ranging from 8am-6pm in your local time zone. Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members.

Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Educating plan benefits, answering questions, and resolving issues based on incoming telephone member contacts
• Utilizing compliant documentation standards
• Providing empathetic and member-centric service
• Exceeding our member's expectations is our standard
• Ensuring that every member is shown respect, kindness, and all questions are thoroughly answered/resolved

Requirements

To be successful in this role, you'll need:

• Demonstrated ability to be empathetic and compassionate
• Ability to apply patience
• Adaptability
• Basic computer, typing, and telephony skills
• Or, equivalent military experience
• Preferred Qualifications:

+ Customer Service experiences preferred + Education: High school diploma, G.E.D., or equivalent experience

Benefits

As an arenaflex employee, you'll enjoy a range of benefits, including:

• A competitive hourly rate of $17.50 per hour (non-negotiable)
• A full range of medical, dental, and vision benefits
• Eligibility to enroll in the Company's 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Numerous well-being programs, education assistance, free development courses, and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on our Heart At Work Behaviors, which support our purpose of delivering enhanced human-centric healthcare. We're proud to offer a range of benefits and programs that support our employees' well-being, growth, and development.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our Medicare members, we encourage you to apply. Please submit your application by [insert date] to join our team at arenaflex.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Note

The application window for this opening will close on [insert date]. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job