Experienced First Notice of Loss (FNOL) Customer Service Representative - Work from Home Opportunity
At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a subrogation company, we specialize in recovering payments on damage claims, ensuring that the party responsible for the damage is held accountable. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. We're dedicated to creating a work environment that values efficiency, effective processes, and a casual, comfortable atmosphere.
Join Our Team and Thrive in a Dynamic Work-from-Home Setting
We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team. As a FNOL Representative, you'll play a critical role in providing quality inbound communication services while recording First Notice of Loss claims. These claims are used to report damage to our clients' property. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.
About arenaflex
arenaflex is a leading subrogation company that's trusted by our clients to recover payments on damage claims. We're passionate about delivering exceptional customer service and creating a positive experience for both our customers and the parties involved in a claim. Our company culture is built on our Core Four principles, which have enabled our current and future success.
Our Core Four Principles
* Process: We're committed to streamlining our processes to ensure efficiency and effectiveness.
- Results: We strive to deliver exceptional results that meet and exceed our clients' expectations.
- Culture: We believe in creating a positive and inclusive work environment that values diversity and promotes a healthy work-life balance.
- Experience: We're dedicated to providing our employees with opportunities for growth and development, ensuring they have the skills and knowledge needed to succeed in their roles.
Our Team Culture
We're a team that's passionate about throwing company events that bring us together and celebrate each other's achievements. We're also committed to giving back to the community, hosting several volunteer events throughout the year. Our work environment is casual and comfortable, with a focus on efficiency and effective processes.
What We're Looking For
We're seeking a motivated and customer-focused individual with excellent communication skills to join our team as a First Notice of Loss (FNOL) Customer Service Representative. As a FNOL Representative, you'll be responsible for:
- Accepting inbound calls from engineers, technicians, and other field operators reporting FNOL
- Communicating effectively while entering data accurately into a customized database
- Reporting underground damage to locate companies when applicable
- Providing outstanding service to customer representatives
- Analyzing photos and mapping the correct location
Tiered Support Bonus System
Our Tiered Support Bonus System is designed to reward our FNOL Representatives for their hard work and dedication. The bonus structure is based on total fees generated across CMR during the month, with bonuses paid per pay period on the paycheck following the period in which it is earned.
- Level 1: $105
- Level 2: $150
- Level 3: $205
FNOL Incentive Program
Our FNOL Incentive Program is specifically designed for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to our Tiered Support Bonus System. The incentive is calculated daily and paid on the 5th of the following month, with $10 earned for each day where your talk time, not ready time, and service level meet the set standard.
Required Skills & Abilities
To be successful in this role, you'll need:
- The ability to type a minimum of 55 wpm, error-free
- Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Must be able to analyze and interpret photos to determine damage
- Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment
Experience
We're looking for candidates with 6 months to 1 year of previous customer service call center experience. Experience with Microsoft Teams is a plus. A High School Diploma or equivalent is required.
Perks
As a member of our team, you'll enjoy:
- Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- arenaflex pays $50/month towards your internet service cost
- arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
Pre-employment drug screenings and criminal background checks are mandatory.
arenaflex offers a full menu of benefits, including a matched 401k. arenaflex is an Equal Opportunity Employer.
Apply Now
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and thrive in a work-from-home setting. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job