Experienced Customer Service Representative – Government Project Support (Remote)

At arenaflex, we're committed to delivering exceptional service to our clients, and we're seeking highly motivated and experienced Customer Service Representatives to join our team. As a key player in our government project, you'll have the opportunity to make a positive impact on our customers and contribute to the success of our organization.

About arenaflex

arenaflex is a leading provider of independent medical reviews, records/data management services, medical coding, administrative staffing, and eligibility reviews. Founded in 2012, we're a SBA 8(a) Certified Small Disadvantaged Business with a proven track record of excellence. Our team is dedicated to delivering high-quality services that meet the needs of our clients, and we're committed to creating a positive and inclusive work environment.

Job Summary

We're seeking experienced Customer Service Representatives to work on a temporary project with a chance of contract extension. As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, responding to telephone inquiries, and completing online applications. You'll work closely with our team to ensure that our customers receive the highest level of service and support.

Responsibilities

* Use standard call-center technology, including telephones, email, and web browsers, to assist callers with completing online applications and responding to telephone inquiries.

• Respond to written and telephone inquiries from claimants and third-party contacts in a timely and professional manner.
• Participate in training, team meetings, and reviews of internal and external communications to stay up-to-date on policies and procedures.
• Adhere to provided schedules and privacy rules set forth by the programs we serve.
• Complete all assigned training as necessary and maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service.
• Fill out timesheets and perform other duties as assigned by leadership.
• Collaborate with the team to achieve project goals and objectives.

Key Qualifications

* Experience working with the Florida Department of Commerce (Unemployment) is highly preferred.

• Must be able to speak and read English clearly, professionally, and fluently.
• High School diploma or equivalent is required.
• Minimum 1 year of customer service/call center experience is required.
• Must be able to type a minimum of 20 WPM.
• Experience working with a PC and the Windows operating system is required.
• Ability to effectively work within established contractual turnaround times is required.
• Must have excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.

Benefits and Perks

* Competitive hourly rate of $17.50 per hour.

• Opportunity to work remotely from anywhere in the 50 states (excluding Puerto Rico).
• Comprehensive paid training program to ensure your success in the role.
• Flexible scheduling to accommodate your needs.
• Opportunity to work on a temporary project with a chance of contract extension.
• Collaborative and inclusive work environment.
• Opportunities for career growth and professional development.

Work Environment and Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and open communication, and we're dedicated to providing our employees with the resources and support they need to succeed.

Screening and Background Checks

You may be required to undergo background screening and fingerprinting as a requirement of the project. arenaflex complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

How to Apply

If you're a motivated and experienced Customer Service Representative looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job