Experienced Customer Support Representative – Family Management and Co-Parenting Application Support

At arenaflex, we're on a mission to help families thrive across all of life's circumstances. Our innovative technology solutions bring together three leading family management brands: OurFamilyWizard, Cozi, and FamilyWall. As a Customer Support Representative at arenaflex, you'll play a vital role in providing exceptional technical and billing support to our application users, while serving as a point of contact between the end users and our development team.

About arenaflex

arenaflex is a technology company that's passionate about helping families navigate life's challenges. Our platforms provide a holistic set of solutions for all types of families, from co-parenting applications to family organizing tools. With a strong commitment to innovation and customer satisfaction, we're dedicated to making a positive impact on the lives of parents, children, and practitioners.

Job Summary

As a Customer Support Representative at arenaflex, you'll be responsible for providing technical, account, and billing support to customers using our mobile app and website. You'll work closely with our development team to resolve customer issues, educate customers on our features and benefits, and grow your knowledge of our products and services. If you're a critical thinker with strong interpersonal skills, a passion for helping families thrive, and a desire to be part of a growing and innovative team, we encourage you to apply.

Key Responsibilities

• Provide technical, account, and billing support to customers using our mobile app and website

• Quickly resolve customer questions and requests in a friendly, professional manner
• Diagnose and report on technical glitches and share customer feedback
• Educate customers on arenaflex features and benefits
• Grow and maintain a working knowledge of all arenaflex products, services, and promotions
• Grow and maintain a working knowledge of all Customer Support policies, procedures, and protocols
• Understand and profile customer needs to make recommendations for additional services

Essential Qualifications

• A critical thinker with strong problem-solving skills

• Strong interpersonal skills with the ability to communicate effectively with customers and colleagues
• Collaborative and self-driven with a passion for helping families thrive
• High level of web proficiency and strong computer skills
• Strong communication skills, both written and verbal, with an eye toward grammatical proficiency
• Proficiency in Microsoft Office and solid understanding of Web, Android, and iOS platforms and operating systems
• Demonstrated experience in customer support, customer experience, or customer-facing roles is preferred
• Bachelors/Professional degree or equivalent experience is preferred
• Experience with error reporting tools like JIRA is a plus
• Experience with customer support tools like Zendesk is a plus
• Knowledge of the Family Law industry is a plus

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment

• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Why Join arenaflex?

• Great Mission: We're passionate about helping families thrive, and we're committed to creating a safe and productive environment for families to co-exist.

• Growing Team: We're a growing and innovative company with a strong commitment to innovation and customer satisfaction.
• Amazing Culture: Our culture is positive, supportive, and collaborative, with a focus on continuous learning and growth.
• Competitive Benefits: We offer a range of benefits, including full medical coverage, 401k matching, paid leave, and a supportive and flexible working environment.

Benefits

• Full Medical: arenaflex pays 100% of the premium for employee AND additional family members

• 401k: Up to a 4% match with immediate vesting
• 12 weeks paid leave for all new parents
• 12 Paid Company Holidays + Paid Winter Break + Additional You Days
• Learning & Development stipend for employees
• Supportive and flexible working environment – work from anywhere!

Equal Employment Opportunities

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

How to Apply

If you're a motivated and customer-focused individual who is passionate about helping families thrive, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job