Experienced Customer Care Representative - Remote

Join arenaflex, a leading medical marijuana company in Florida, and be part of a team that prioritizes exceptional customer service and patient care. As a Customer Care Representative at arenaflex, you will be the first point of contact for our patients, providing personalized support and guidance through various communication channels. Our team is dedicated to delivering a unique and compassionate experience, setting us apart from other companies in the industry. We're looking for individuals who share our passion for helping others and are committed to adapting to the ever-changing needs of our patients.

About arenaflex

arenaflex is a rapidly growing company that is revolutionizing the medical marijuana industry in Florida. Our mission is to provide a personalized and compassionate experience for our patients, offering a range of products and services that cater to their unique needs. We're committed to building a team of like-minded individuals who share our vision of improving the quality of life for humanity through the benefits of cannabinoids.

Key Responsibilities

As a Customer Care Representative, you will be responsible for:

• Providing superb, personalized customer service to all current patients, prospective patients, industry professionals, and the medical marijuana community
• Navigating multiple software and communication platforms to provide support
• Demonstrating professional telephone and chat etiquette
• Coordinating with other departments as needed
• Placing delivery orders on behalf of qualified Florida medical patients
• Assisting patients with existing delivery orders, including changing order contents, applying discounts, rescheduling the delivery date, or cancelling the order
• Adhering to all state-mandated policies, including HIPAA compliance
• Maintaining a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for personnel

Skills and Qualifications

To succeed in this role, you will need:

• The ability to offer impartial service and support for all patient interactions
• The ability to adapt to changes in policy and procedure both at a company and industry level
• An eye for attention to detail and effective documentation
• Organization and initiative, good communication skills, critical thinking, proactive problem-solving, time management, discretion, and confidentiality
• The ability to work weekends and holidays as scheduled
• A minimum of six months of experience working in cannabis retail or customer service

Physical Demands

The physical demands of this role include:

• Regularly being able to speak and hear
• Sitting at a workstation for extended periods
• Using hands to handle or feel objects, tools, or controls
• Reaching with hands and arms
• Ability to work on a desktop or laptop computer for extended periods
• Effective communication with others verbally and in writing
• Occasional lifting and/or moving of moderate amounts of weight (typically less than 20 pounds)

Compensation and Benefits

arenaflex offers a competitive starting pay rate of $16/hour, with opportunities for yearly or performance-based evaluations. All full-time employees qualify for benefits, PTO, and paid holidays after their 30-day probationary period. We also offer a comprehensive benefits package through United Healthcare, including health, dental, vision, and short-term disability coverage.

Work Environment and Culture

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. Our company values include:

• Integrity: We operate with honesty and transparency in all our interactions
• Collaboration: We work together as a team to achieve our goals
• Alignment: We align our actions with our values and mission
• Intentionality: We strive to make a positive impact on our patients and the community
• Accountability: We take ownership of our actions and results
• Agility: We adapt quickly to changes in the industry and market

Requirements

To be eligible for this position, you must:

• Be 21 years of age or older
• Pass a Level 2 federal background check
• Have obtained a high school diploma, GED, or equivalent
• Have flexible availability (please provide requests or restrictions in the application accurately)
• Be able to lift 50lbs over their head, stand for long periods of time, sit, bend, kneel, squat, etc., as necessary to get the job done

How to Apply

If you're passionate about providing exceptional customer service and are committed to adapting to the needs of our patients, we encourage you to apply for this role. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job