Experienced Travel Insurance Customer Care Professional – Inbound Call Handling and Sales

At arenaflex, we're dedicated to providing exceptional insurance and assistance services to leisure and business travelers worldwide. As a leader in the industry, we're committed to delivering innovative solutions that make a bigger difference to the world. We're now seeking an experienced Travel Insurance Customer Care Professional to join our team at the World Service Center, where you'll play a vital role in managing in-coming calls from travelers and travel advisors interested in learning about our travel insurance products.

Job Summary:

As a Travel Insurance Customer Care Professional, you'll be responsible for handling inbound calls from customers and travel advisors, providing insurance quotes or policy sales, and utilizing a consultative sales approach to learn about the traveler's needs and recommend an appropriate product to protect against risks associated with their upcoming travel. You'll educate customers on what travel insurance is, along with the benefits and coverages of our products, designed to support the client's unique travel plans.

Key Responsibilities:

* Handle inbound calls from travelers and travel advisors, providing exceptional customer service and responding to their inquiries about our travel insurance products

• Utilize a consultative sales approach to learn about the traveler's needs and recommend an appropriate product to protect against risks associated with their upcoming travel
• Educate customers on what travel insurance is, along with the benefits and coverages of our products, designed to support the client's unique travel plans
• Meet state licensing requirements to sell insurance and maintain a high level of product knowledge
• Respond to high-end clientele with professionalism and provide exceptional service to meet their needs
• Collaborate with internal teams to resolve customer issues and provide a seamless experience
• Stay up-to-date on industry trends, products, and services to provide expert advice to customers

Essential Qualifications:

* 1+ years of experience in customer-facing roles, preferably in the travel industry

• Excellent verbal and written communication skills, with the ability to think outside the box and provide creative solutions
• Ability to meet state licensing requirements to sell insurance
• Proven experience in sales, with a track record of meeting or exceeding sales targets
• Ability to respond to high-end clientele with professionalism and provide exceptional service
• Experience in the travel industry, including domestic or international travel, and geography knowledge is highly beneficial
• High School Diploma or equivalent required

Preferred Qualifications:

* Bachelor's degree in a related field, such as business, marketing, or communications

• Experience in a call center or customer service environment
• Knowledge of travel insurance products and services
• Certification in sales or customer service

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and meet deadlines
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong product knowledge and ability to stay up-to-date on industry trends
• Ability to adapt to changing priorities and demands
• Strong time management and organizational skills

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to investing in our people and providing opportunities for career growth and development. As a Travel Insurance Customer Care Professional, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan
• Flexible work arrangements, including a hybrid work model and remote work options
• A culture of inclusion and belonging, with opportunities to participate in Employee Resource Groups (ERGs)

Work Environment and Company Culture:

At arenaflex, we're committed to creating a culture of belonging and inclusion, where everyone feels valued and respected. Our work environment is collaborative and dynamic, with a focus on innovation and customer satisfaction. As a Travel Insurance Customer Care Professional, you'll be part of a team that's passionate about delivering exceptional service and making a bigger difference to the world.

Compensation, Perks, and Benefits:

We offer a competitive salary range of $18 to $19 per hour, based on experience, as well as a comprehensive benefits package, including:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Flexible work arrangements, including a hybrid work model and remote work options
• Paid time off and holidays
• Opportunities for career advancement and professional growth

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to creating a culture of inclusion and belonging. We welcome applications from diverse candidates and are proud to be an employer of choice for people with disabilities. If you require a reasonable accommodation to apply for this role, please contact us at [insert contact information]. Apply for this job