Experienced Customer Support Representative – Family Management and Co-Parenting Application Support

At arenaflex, we're on a mission to help families thrive across all of life's circumstances. Our innovative technology solutions bring together three leading family management brands: arenaflex's world-renowned co-parenting application, arenaflex's #1 family organizing app in the U.S, and arenaflex's leading European-based family organization app. As a Customer Support Representative at arenaflex, you'll play a vital role in providing exceptional technical and billing support to our valued customers, ensuring they receive the highest level of service and experience.

About arenaflex

arenaflex is a technology company dedicated to empowering families to navigate life's challenges with ease. Our suite of solutions includes arenaflex, the world's most trusted co-parenting application, Cozi, the leading family calendar and organizing app in the United States, and FamilyWall, the leading European-based family organization app. With a combined user base of nearly one million parents and family law practitioners, we've established ourselves as a leader in the family management industry. Our recent private investment round from Spectrum Equity has enabled us to accelerate our growth and expand our reach to millions of families worldwide.

Job Summary

As a Customer Support Representative at arenaflex, you'll be the primary point of contact for customers seeking technical, account, and billing support for our family management applications. You'll work closely with our development team to resolve customer inquiries, provide education on our features and benefits, and grow your knowledge of our products, services, and promotions. If you're a critical thinker with strong interpersonal skills, a passion for helping families thrive, and a drive to deliver exceptional customer experiences, we encourage you to apply.

Key Responsibilities

• Provide technical, account, and billing support to customers using arenaflex's mobile app and arenaflex.com

• Quickly resolve customer questions and requests in a friendly, professional manner
• Diagnose and report on technical glitches and share customer feedback
• Educate customers on arenaflex features and benefits
• Grow and maintain a working knowledge of all arenaflex products, services, and promotions
• Grow and maintain a working knowledge of all Customer Support policies, procedures, and protocols
• Understand and profile customer needs to make recommendations for additional services

Essential Qualifications

• A critical thinker with the ability to break down and resolve issues quickly and effectively

• Strong interpersonal skills, with the ability to communicate effectively and show patience and empathy towards customers and colleagues
• Collaborative mindset, with a willingness to partner with cross-functional teams to resolve inquiries and share customer feedback
• Self-driven, with a curiosity to learn and take ownership of tasks
• Passionate about helping families thrive, with a genuine interest in our mission and values

Preferred Qualifications

• High level of web proficiency and strong computer skills

• Strong communication skills, both written and verbal, with an eye toward grammatical proficiency
• Proficiency in Microsoft Office and solid understanding of Web, Android, and iOS platforms and operating systems
• Demonstrated experience in customer support, customer experience, or customer-facing roles
• Bachelors/Professional degree or equivalent experience
• Experience with error reporting tools like JIRA
• Experience with customer support tools like Zendesk
• Knowledge of the Family Law industry

Why Join arenaflex?

• Great Mission: We're dedicated to creating a safe and productive environment for families to co-exist, and we're deeply motivated by adding value to the lives of parents, children, and practitioners.

• Growing Team: We're a dynamic and evolving organization, and we're looking for passionate team members to contribute meaningfully to our growth and innovation.
• Amazing Culture: Our positive and supportive culture values curiosity, inventiveness, and a commitment to being better every day. We're a collaborative team that's smart, humble, hardworking, and dedicated to delivering exceptional results.

Benefits

• Full Medical: arenaflex pays 100% of the premium for employee AND additional family members

• 401k: Up to a 4% match with immediate vesting

12 weeks paid leave for all new parents

•

12 Paid Company Holidays + Paid Winter Break + Additional You Days

•

Learning & Development stipend for employees

•

Supportive and flexible working environment – work from anywhere!

Equal Employment Opportunities

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply Now!

If you're a motivated and customer-focused individual who shares our passion for helping families thrive, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic and growing organization that's making a real difference in the lives of families worldwide. Apply for this job