Experienced IT Support Specialist – Global Customer Support for arenaflex
At arenaflex, we're a global leader in the apparel industry, with a rich history of innovation and a commitment to making a positive impact on our communities and the world. With over 60,000 associates in 47 countries, we're a diverse and inclusive organization that values creativity, passion, and entrepreneurial spirit. Our iconic brands, such as Champion, Hanes, Bali, and Bonds, are household names, and we're proud to be a part of so many people's lives. As a global company, we're constantly evolving and adapting to the changing needs of our customers and employees. That's why we're seeking an experienced IT Support Specialist to join our team and provide top-notch support to our employees and third-party partners. This is an exciting opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and technical expertise.
About the Role
As an IT Support Specialist, you'll be the first point of contact for our employees and third-party partners when they encounter technical issues with our IT services. You'll be responsible for resolving complex IT problems, answering queries, and providing expert advice on a range of technical topics, including infrastructure, applications, end-user computing, and telecommunications systems. You'll work closely with our technical specialists, application, and system support specialists to ensure that issues are resolved efficiently and effectively.
Key Responsibilities
* Resolve IT services problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Make assessments of problems and determine if the problem is business process, application, or infrastructure related.
- Diagnose, identify, isolate, and analyze problems utilizing historical database records.
- Escalate unresolved issues to technical specialists, application, or system support specialists.
- Maintain and update records and tracking databases for IT service incidents.
- Use expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and/or hardware products.
- Work closely with management to mitigate recurring problems.
- Adhere to security procedures, change control guidelines, and Sarbanes-Oxley requirements.
Essential Qualifications
* Bachelor's degree in IT or a related field (preferred)
- 1-3 years of experience in IT (required)
- Excellent customer service skills, with a strong ability to form working partnerships within IT and the business community
- Desktop computing hardware configurations and operation of peripherals (printers, disk drives, network connections, backup drives, mobile technologies, etc.)
- Understanding of software installation and configurations on both the Microsoft Windows and Apple iOS platforms
Preferred Qualifications
* Experience working in a global IT support environment
- Knowledge of IT service management frameworks and methodologies (e.g., ITIL)
- Familiarity with cloud-based technologies and platforms
- Experience with incident management and problem management processes
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong attention to detail and organizational skills
- Ability to work effectively in a team environment
- Strong technical knowledge of IT systems and infrastructure
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As an IT Support Specialist, you'll have access to a range of training and development opportunities, including:
- Ongoing training and development programs to enhance your technical skills and knowledge
- Opportunities to work on high-profile projects and initiatives
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
- Opportunities for career advancement and professional growth
Work Environment and Company Culture
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's welcoming and supportive of all employees, regardless of their background, culture, or experience. Our company culture is built on a foundation of teamwork, collaboration, and open communication. We're passionate about delivering exceptional customer service and technical expertise, and we're committed to making a positive impact on our communities and the world.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive salary and benefits
- Comprehensive health insurance and wellness programs
- Retirement savings plan and matching contributions
- Paid time off and holidays
- Flexible work arrangements and remote work options
- Access to cutting-edge technology and equipment
- Opportunities for professional development and career growth
How to Apply
If you're a motivated and experienced IT professional who is passionate about delivering exceptional customer service and technical expertise, we'd love to hear from you! Please submit your application, including your resume and a cover letter, through our online application portal. We're an equal opportunities employer and welcome applications from diverse candidates. Apply Now! Apply for this job