Part-Time Contract Customer Support Specialist (Remote)
Love what you do. It’s a core value that drives us. At Brad’s Deals, we believe people do their best work where they feel most comfortable, which is why we're proudly remote-first and committed to work-life integration. About Brad’s Deals Our Story - Founded by Brad in 2001, our mission is to help people develop smarter shopping habits. Each year, we feature deals from 800+ retailers and have helped online shoppers save over $225 million. Our Why - We believe there is a better way to shop. It goes beyond price. It's the value in connecting with consumers on what's important so we can deliver the best savings and choices every day. Our Team - We're real people, really helping. We have the passion, creativity, and expertise to create the consumer advantage. Our culture embraces diversity with different talents, experiences, and backgrounds that help us be exceptional together. Our Promise - Consumers first, always.
Summary
We are seeking two Customer Support Specialists to support a defined project focusing on managing customer inquiries and ensuring deal accuracy across our site in a flexible work environment. Contractors will partner with Revenue Operations by monitoring, managing, and responding to user needs through email and internal reporting channels to maintain a high-quality customer experience across Brad’s Deals platforms. Coverage will be split between the two contractors: 9 AM–3 PM ET and 3 PM–9 PM ET, Monday through Friday. While each schedule spans six hours, active support work typically takes 4–5 hours. You’ll have the opportunity to choose your preferred shift during the application process. The rate for this position is $1600/month. As we continue to enhance our support systems with automation and AI-assisted tooling, contractors will support a defined project period over the next 6–9 months. During this time, the workload is expected to gradually decrease as processes become more efficient and automated.
Responsibilities
- Respond to all customer inquiries within one business day, following established tone and style guidelines.
- Categorize, track, and manage all inbound customer service tickets within the company’s Airtable ticketing system, ensuring issues are properly documented and routed.
- Monitor issues reported through the Brad’s Deals app via the appropriate Slack channel, creating and fulfilling additional service tickets as needed
- Communicate with editorial staff regarding deals that require updates or should be removed or expired, ensuring customers have access to accurate and current offers.
- Proactively monitor deal performance and availability, expiring deals when necessary to maintain site quality and user trust.
Qualifications
- Strong written communication skills with the ability to maintain a consistent brand voice. Related experience is a plus.
- Excellent organizational skills and attention to detail when tracking and categorizing service requests.
- Familiarity with ticketing workflows and comfort working in tools such as Airtable and Slack.
- Ability to identify deal-related issues quickly and collaborate effectively with editorial teams.
- Proactive mindset and strong follow-through in resolving customer concerns.
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