Experienced Full Stack Automotive Customer Service Advisor – Spanish Bilingual Remote Opportunity

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading global company, we're committed to innovation, diversity, and growth. We're now seeking an experienced, compassionate, and bilingual Automotive Customer Service Advisor to join our remote team. If you're a fanatical customer service professional with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is an award-winning global company recognized for our culture, diversity, leadership, and innovation. We help the world's best brands improve their businesses and better connect with their customers. With a strong commitment to customer satisfaction, we're growing our team of remote Automotive Customer Service Advisors. This is an exciting opportunity for you to build a rewarding career in the automotive industry.

Key Responsibilities

As an Automotive Customer Service Advisor on our team, you'll be responsible for:

• Answering all incoming customer phone calls within quality standards, providing exceptional service and resolving issues efficiently
• Capturing prospect information, including name, address, phone number, email, product of interest, source, and CRM questions
• Answering detailed product questions on the brand, current nameplates, and their performance capabilities
• Defining consumer needs by asking relevant CRM/product questions
• Selecting fulfillment items and completing price and equips statements for consumers
• Locating dealers following standard dealerization rules
• Categorizing callers and offering appropriate touchpoints (warm transfers to a dealer)
• Providing website navigation assistance to consumer-oriented brand sites
• Escalating outstanding issues and providing goodwill to customers on behalf of the client within client guidelines
• Communicating in written form (email/text chat) with consumers regarding products and programs supported
• Conducting CRM outbound follow-up calls to ensure receipt of fulfillment items and answer any additional questions
• As required, calling consumers to invite them to attend events
• Following critical elements of the Minacs Call and File handling process
• Staying current with Center procedures, product information, and online resource tools
• Appropriately managing customer complaints from initial call to resolution

Who We're Looking For

As an Automotive Customer Service Advisor, you'll bring empathy, integrity, knowledge, and a unique compassionate style to every interaction. You'll have:

• A high school diploma with 6+ months of customer service experience preferred
• A courteous and strong customer service orientation
• The ability to effectively communicate, both written and verbally
• The ability to learn, including strong problem-solving skills
• Dependability with proficient attention to detail
• The ability to rotate shifts, as needed
• A passion for helping others

What's in it for You?

At arenaflex, we invest in our people and teams for ongoing personal and career development. In this role, you'll enjoy:

• Opportunities for performance incentives
• The opportunity to work from home
• Equipment provided
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion
• Paid training
• US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability
• Mentorship programs to help you create a strong foundation for a rewarding career
• Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you, as well as wellness training opportunities
• The satisfaction of helping others every day
• Referral bonuses
• Perks and benefits
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with

Why Join arenaflex?

At arenaflex, we're one team, one company, 'One Concentrix.' We invite you to join us and be part of a global community that values innovation, diversity, and growth. With over 270,000 people around the world, we're a company that cares about our employees and our customers. We're committed to making a difference in our communities and beyond.

How to Apply

If you're a motivated, customer-focused professional with a passion for helping others, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call arenaflex home.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here Apply Job! Apply for this job