Experienced Customer Support Representative – Family Management and Co-Parenting Application Support

At arenaflex, we're on a mission to help families thrive across all of life's circumstances. Our innovative technology solutions bring together three leading family management brands: arenaflex, the world's most trusted co-parenting application, and Cozi, the #1 family organizing app in the U.S, and FamilyWall, the leading European-based family organization app. We're passionate about creating a safe and productive environment for families to co-exist, and we're looking for a talented Customer Support Representative to join our team.

About arenaflex

arenaflex is a technology company that's been making a difference in the lives of families for over 20 years. Our platforms provide a holistic set of solutions for all types of families, from co-parenting to family organization and planning. With a private investment round from Spectrum Equity, we're accelerating our growth to the next level and reaching millions of families who can benefit from our technology solutions.

Job Summary

As a Customer Support Representative at arenaflex, you'll provide technical and billing support for application users, serving as a point of contact between the end users and the development team. You'll help customers who contact our FamilyWizard through phones, email, and chat, communicating with the highest degree of courtesy and professionalism while striving to resolve customer issues with expediency. Support hours are offered from 8am-6pm CT daily, with rotating email-only support on weekends and holidays.

Key Responsibilities

* Provide technical, account, and billing support for customers using the arenaflex mobile app and arenaflex.com

• Quickly resolve customer questions and requests in a friendly, professional manner
• Diagnose and report on technical glitches and share customer feedback
• Educate customers on arenaflex features and benefits
• Grow and maintain a working knowledge of all company products, services, and promotions
• Grow and maintain a working knowledge of all Customer Support policies, procedures, and protocols
• Understanding and profile customer needs to make recommendations for additional services

What You'll Accomplish

* Provide exceptional customer support and resolve issues quickly and effectively

• Develop a deep understanding of arenaflex products and services
• Collaborate with cross-functional teams to resolve inquiries and share customer feedback
• Contribute to the growth and success of arenaflex by providing valuable insights and recommendations
• Enjoy a dynamic and supportive work environment that encourages innovation and collaboration

Who We're Looking For

* A critical thinker who can break down and resolve issues quickly and effectively

• Strong interpersonal skills, with the ability to communicate effectively with customers and colleagues
• Collaborative and self-driven, with a passion for helping families thrive
• Proficient in web-based applications and strong computer skills
• Strong communication skills, both written and verbal, with an eye toward grammatical proficiency
• Proficiency in Microsoft Office and solid understanding of Web, Android, and iOS platforms and operating systems
• Demonstrated experience in customer support, customer experience, or customer-facing roles is preferred
• Bachelors/Professional degree or equivalent experience is preferred
• Experience with error reporting tools like JIRA is a plus
• Experience with customer support tools like Zendesk is a plus
• Knowledge of the Family Law industry is a plus

Why Join arenaflex?

* Great mission: We're passionate about creating a safe and productive environment for families to co-exist, and we're making a difference in the lives of families every day.

• Growing team: We're a dynamic and innovative company that's constantly evolving and growing. You'll have the opportunity to contribute meaningfully to our organization as we hit our second stride.
• Amazing culture: OurFamilyWizard has a positive and supportive culture that values curiosity, inventiveness, and collaboration. We're a team that's passionate about making a difference and having fun while doing it.

What We Offer

* Full Medical: arenaflex pays 100% of the premium for employee AND additional family members

• 401k: Up to a 4% match with immediate vesting
• 12 weeks paid leave for all new parents
• 12 Paid Company Holidays + Paid Winter Break + Additional You Days
• Learning & Development stipend for employees
• Supportive and flexible working environment – work from anywhere!

Equal Employment Opportunities

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

How to Apply

If you're passionate about helping families thrive and have a strong desire to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to help families succeed. Apply for this job