Part-Time Customer Service Representative (Temporary) - Remote $15.50/hour

Join arenaflex, a global leader in insurance, risk management, and consulting services, as a Part-Time Customer Service Representative (Temporary) - Remote $15.50/hour. As a key member of our team, you will play a pivotal role in delivering exceptional customer service to our clients, providing support and assistance with benefits and payroll inquiries. This is an exciting opportunity to join a dynamic team, where you'll have the chance to shape arenaflex's future and unlock unparalleled opportunities for both clients and yourself.

About arenaflex

arenaflex is a global leader in insurance, risk management, and consulting services, empowering businesses, communities, and individuals to thrive. With a growing team of more than 45,000 professionals worldwide, we offer a culture fueled by shared values and a collective passion for excellence. Our commitment to sustainability and community support has been a cornerstone of our organization for over 95 years.

The Role

As a Part-Time Customer Service Representative (Temporary) - Remote $15.50/hour, you will be responsible for delivering high-quality client service consistent with arenaflex standards and practices. Your primary duties will include:

• Responding to customer inquiries via phone in a call center environment
• Solving customer issues related to employee benefits, researching problems, and processing documents
• Maintaining satisfactory quality assurance scores and consistently meeting or exceeding departmental performance metrics
• Providing exceptional support and assistance to clients, ensuring their needs are met and exceeded

Requirements

To be successful in this role, you will need:

• High school graduate
• Customer service experience
• Strong typing and basic computer skills
• Ability to work in a fast-paced call center environment
• Excellent communication and problem-solving skills

Nice to Have

While not required, the following skills and experience would be beneficial:

• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word
• Exposure to benefits, HR, and/or payroll
• Call center experience

Compensation and Benefits

As a valued member of our team, you will receive a competitive salary of $15.50/hour, plus a range of benefits, including:

• Medical, dental, and vision plans, starting from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Inclusion and Diversity

arenaflex values inclusion and diversity, and we are committed to creating a workplace that reflects the diversity of our clients and communities. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics, including but not limited to:

• Race, color, religion, creed, gender (including pregnancy status)
• Sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and will extend equal employment opportunity in all aspects of the employer-employee relationship, including but not limited to:

• Recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination
• Making reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please apply now. Click the link below to register your interest and submit your application. Apply Job!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the diversity of our clients and communities. Apply for this job