Experienced Customer Support Specialist – gTech Ads Customer Support at arenaflex

At arenaflex, we're on a mission to create innovative solutions that make the world a better place. Our gTech Ads Customer Support organization is a customer-centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Customer Support Specialist, you will be at the forefront of delivering exceptional customer experiences, troubleshooting complex technical issues, and driving strategic projects that drive business growth.

About arenaflex

arenaflex is a global leader in creating products and services that make a positive impact on people's lives. Our teams of trusted advisors support customers worldwide, providing tailored solutions that meet their unique needs. With a strong focus on technical expertise, product knowledge, and customer understanding, we strive to deliver exceptional results that exceed our customers' expectations.

The Role

As a Customer Support Specialist, you will play a critical role in managing troubleshooting tasks, detecting and resolving issues, and providing communication on customer queries to internal and external stakeholders. You will work closely with our Sales and cross-functional partner teams to own and improve the customer journey, resolve complex issues, and understand customer pain points. Your expertise will be invaluable in driving product and process improvements, and you will have the opportunity to share your insights and provide guidance to our partner teams.

Responsibilities

* Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with arenaflex's advertisers (if required) and Sales teams, agencies, and partners.

• Apply deep product expertise solving complex technical customer issues and escalations, and carrying out strategic projects.
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews, and product adoption.
• Partner with our Sales and other cross-functional partner teams (as applicable) to own and improve the journey of all clients across, resolve complex issues, and understand customer pain points.
• Share insights and provide expertise to our partner teams to support product and process improvements. Drive inclusive team culture and success among a globally dispersed team, demonstrate mentorship and leadership across the team.

Essential Qualifications

* Bachelor's degree or equivalent practical experience.

• 3 years of experience in either system design or in one programming language (Java, C, Python, etc.).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred Qualifications

* Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.

• Problem-solving experience to develop strategic perspectives on customer-focused solutions.
• Knowledge and experience using Google Ads or other online advertising solutions and the media landscape.
• Experience prioritizing customers, with demonstrated ability to own end-to-end experience and solutions.
• Experience in account/campaign management roles, technical troubleshooting or customer support, supported by strong communication and top-level stakeholder management skills.
• Demonstrated ability to work well in a diverse environment, solve problems, and think critically.

Skills and Competencies

* Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.

• Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
• Strong product expertise, with a deep understanding of arenaflex's products and services.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong leadership and mentorship skills, with the ability to drive team culture and success.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing learning and development opportunities to support your career growth and success.

• You will have the opportunity to work on complex technical projects, develop your skills and expertise, and take on new challenges and responsibilities.
• arenaflex offers a range of training and development programs, including technical training, leadership development, and soft skills training.

Work Environment and Company Culture

* arenaflex is a global organization with a diverse and inclusive culture.

• We value collaboration, innovation, and customer focus, and strive to create a work environment that is supportive, flexible, and fun.
• Our teams are passionate about making a positive impact on people's lives, and we are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.

Compensation, Perks, and Benefits

* The US base salary range for this full-time position is $118,000-$174,000, with bonus, equity, and benefits.

• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• We also offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and access to cutting-edge technology and tools.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, and we will be in touch to discuss your qualifications and experience further. Apply Job! Apply for this job